Service Manager Haringey Urgent Care Services

Whittington Hospital NHS Trust; Greater London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Urgent Response Service Manager to lead high-quality, patient-centered care across Haringey. The successful candidate will have significant leadership experience in community healthcare, strong strategic and operational skills, and a commitment to driving innovation. This role offers an opportunity to make a real impact while overseeing a dynamic team dedicated to maintaining independence and avoiding unnecessary hospital admissions. Competitive salary and permanent contract included.

Benefits

Flexible working

Development opportunities

Trust-wide offers (season ticket loan, car lease scheme)

Qualifications

• Demonstrable capability for clinical service management in a healthcare environment.
• Minimum of 3 years senior managerial experience in a complex organization, preferably NHS.
• Ability to manage budgets and deliver cost improvements.

Responsibilities

• Drive transformation and maintain high-quality services aligned with Trust values.
• Lead multidisciplinary teams across Urgent Response services.
• Ensure safe, effective delivery of care with partners.

Skills

Leadership in community healthcare

Strategic thinking

Operational management

Financial management

Effective communication

Education

Degree or Diploma in relevant profession

Postgraduate management qualification

Job description

Urgent Response Service Manager (Haringey), Band 8b

Join an Outstanding Team and Make a Real Difference!

Whittington Health Adult Community Services (ACS) is rated Outstanding by the CQC, and we're looking for an exceptional leader to help us maintain and build on that success. If you're passionate about improving patient care, driving innovation, and leading inclusive teams, this could be the perfect opportunity for you.

As Urgent Response Service Manager, you will play a pivotal role in shaping and delivering high-quality, patient-centred care across Haringey. Working closely with the Haringey Borough Lead and Associate Director of Allied Health Professionals (AHP), you'll be responsible for the strategic, operational, and financial leadership of our Urgent Response services.

Our Urgent Response team provides rapid, holistic, multidisciplinary care designed to keep people independent, avoid unnecessary hospital admissions, and support timely discharges. This is your chance to lead a service that truly transforms lives.

What We're Looking For

• A dynamic, inclusive leader with a passion for community healthcare.
• Strategic thinker with proven operational and financial management skills.
• Commitment to continuous improvement and innovation in patient care.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

At Whittington Health we offer:

Flexible working: Our Flexible Working Policy recognises that individuals at all ages and stages of their lives work best when they can achieve a healthy balance between their employment and other aspects of their lives. We are committed to helping our staff achieve that balance

Development opportunities: A voice: join us and your voice will be heard. We pride ourselves on our listening, supportive environment.

Trust-wide offers: Including season ticket loan, buying/selling annual leave scheme, car lease scheme.

Job responsibilities

Your Key Responsibilities

• Drive transformation and maintain high-quality services aligned with Trust values and national guidance.
• Lead and inspire multidisciplinary teams across Urgent Response services.
• Ensure safe, effective delivery of care and foster integrated working with partners such as local councils, CCGs, and acute services.
• Deputise for the Borough Lead & Associate Director of AHPs when required.
• Oversee recruitment, retention, and professional development of staff.
• Champion service redesign and improvement initiatives.

You will have responsibility for the staff within the Urgent Response services and support staff for the community services listed below in Haringey:

• Rapid Response
• Virtual Ward
• Bed-based Intermediate Care
• Therapy Assessments

If you think you fit this description, are up for the challenge, and are looking to move to an organisation that really values you, please consider joining us in the Whittington Health Adult Community Services team.

Click this link to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team Join our Adult Community Services (whittington.nhs.uk)

Person Specification

Education / Qualifications

• Degree or Diploma in relevant profession
• Registration with the NMC or Health Professions Council
• Postgraduate degree relevant to the area of practice/postgraduate management qualification
• Relevant professional body membership.

Knowledge & Experience

• Demonstrable capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including staff management, financial management and change management.
• Minimum of 3 years previous senior managerial experience in a large and complex organisation preferably within the NHS.
• Demonstrable success in delivering change and performance with and through your management and clinical teams
• Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
• Ability to manage and deliver to deadlines and within resources.
• Knowledge and experience of managing budgets and delivering cost improvements
• Understanding of Clinical Governance and its application to community services.
• Ability to analyse complex problems and to develop practical and workable solutions to address them
• Previous experience of managing community services

Skills & Abilities

• Able to communicate highly complex and sensitive information in written, verbal and presentational form to clients, staff and senior managers within the Trust and across other organisations.
• Skilled in leading, motivating and influencing a team
• Highly developed problem-solving skills for highly complex situations, which may include clinical or organisational issues.
• To have highly developed clinical reasoning skills.
• Skilled ability in leading and working as a team member and developing team spirit
• Highly developed organisational and planning skills.
• Able to assimilate and analyse complex clinical and technical information.
• Able to identify and recognise when to seek advice and support concerning clinical, managerial, professional and organisational issues.
• Able to identify your own and staff training needs.
• Highly developed counselling and advocacy skills to support staff, patients and carers.
• Able to employ motivational and influencing skills with staff, patients, carers and other professionals.

Personal Qualities

• Resilience
• Well-developed interpersonal skills
• Ability to work alone and as part of a team
• Proactive and self-motivated with the ability to motivate others
• Flexible, adaptable, and capable of lateral thinking
• Promote equality and diversity within the workplace

Other

• Dedication to staff development, holistic patient management and the promotion and progression of the AHP/Nursing professions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

1st Floor Social Worker Floor, Physiotherapy block

Associate Director of AHP & Haringey Borough Lead

£72,921 to £83,362 a yearPer Annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-3590

Job locations

Whittington Hospital

1st Floor Social Worker Floor, Physiotherapy block