Service Manager (Forklift Trucks)

Alexander James Recruiting Ltd.; Kidderminster; On-site; GBP 45,000 - 52,000; Full time

Job summary

A material handling company in Kidderminster is seeking a Service Manager to oversee a team of field-based engineers across the West Midlands. The ideal candidate will have service management experience, preferably within the material handling or related industries. Responsibilities include managing the engineering team, maintaining customer service, and on-boarding new staff. Offering a competitive salary of up to £45,000 plus benefits including a company car, bonus, and 21 days holiday plus statutory leave.

Benefits

Company car

Bonus opportunity

Laptop and phone

Fuel card

21 days holiday + statutory

Qualifications

• Experience in service management within material handling or related industries.
• Ability to manage a team and ensure service levels.
• Located within commutable distance to Worcestershire.

Responsibilities

• Manage a team of field-based engineers across the Midlands.
• Oversee the service team and maintain customer service levels.
• On-board and train new engineers.

Skills

Service management experience

Team leadership

Customer service

Job description

Alexander James Recruiting is currently working with a well-established, expanding material handling company, looking bring on a new Service Manager to oversee their field-based engineers and service staff across the West Midlands. With a competitive salary plus numerous other benefits, this is a great opportunity for an experienced forklift Service Manager or a team leader looking for the next step in their career.

Responsibilities

• Managing a team of field-based engineers across the Midlands
• Overseeing the rest of the service team inclusive of workshop engineers, service administrators and service controllers
• Visiting customers to ensure service levels are consistently maintained and improved where possible
• Being the first point of contact for customers with regards to service contract queries/issues
• On-boarding new engineers, assisting with training and development
• Working closely with the senior management team with the general day to day running of the business

Requirements

The company are open to a number of profiles for applicants. If you have service management experience within the material handling industry, this would be ideal but not essential. They would also consider applicants with service management experience within a related industry such as automotive, commercial vehicles, agriculture equipment, plant hire or powered access. Another option would be an experienced Service Team Leader looking to take the next step in their career. In terms of location, you will need to be based within commutable distance Worcestershire.

Benefits

• Up to £45,000 basic salary (depending on experience)
• Company car
• Bonus opportunity
• Laptop and phone
• Fuel card
• 21 days holiday + statutory

The Company

The company are a rapidly growing provider of forklift trucks and numerous other material handling equipment to include sweepers, pallet trucks, service contracts and storage systems. Having been run for nearly ten years, the company have been developing a solid reputation in the West Midlands and have ambitious growth plans which will provide the successful candidate the opportunity to grow with the business.