Service Manager

Neos Recruitment Ltd; Scunthorpe; Hybrid; GBP 39,000 - 65,000; Full time

Job summary

NEOS Engineering is seeking an experienced Service Manager to oversee the service operation and lead both field service and workshop engineers across Newark and Cambridgeshire. You will drive high standards of customer support and coordinate maintenance, repairs and service activities to keep equipment operating efficiently.

The role requires strong technical knowledge of heavy machinery, excellent organisation and a proactive approach to service improvement.

Qualifications

• Previous experience in a Service Manager, Service Supervisor or senior engineering management position.
• Background within heavy plant, construction machinery, agricultural machinery, or a similar sector.
• Experience managing field-based and/or workshop engineering teams.
• Strong technical understanding of mechanical and electrical machinery.
• Good organisational skills, with the ability to manage competing priorities.
• Commercial awareness and an understanding of service department performance.
• Confident communicator with a strong customer-focused approach.

Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and collaborate with internal departments to minimise downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work complies with health and safety requirements.

Skills

Team leadership

Heavy machinery knowledge

Customer focus

Commercial awareness

Communication

Job description

Service Manager

Newark / Cambridgeshire | Up to £65,000 + Benefits

NEOS Engineering are working with a growing machinery and equipment business to recruit an experienced Service Manager to oversee its service operation, lead engineering teams and ensure customers receive a consistently high standard of support.

This is an excellent opportunity for someone with a strong background in heavy machinery, plant, agricultural equipment or a similar engineering environment who is looking to take ownership of a service department and play an important role in its continued development.

The Role

As Service Manager, you will take responsibility for the day-to-day running of the service operation, managing engineers, coordinating workloads and ensuring equipment is maintained, repaired and supported efficiently.

You'll work closely with customers, internal departments and senior management to keep the operation running smoothly, improve service delivery and maintain high standards across the department.

Key Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and work alongside internal departments to minimise equipment downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work is completed in line with health and safety requirements.

What We're Looking For

• Previous experience in a Service Manager, Service Supervisor or senior engineering management position.
• Background within heavy plant, construction machinery, agricultural machinery, material handling or a similar sector.
• Experience managing field-based and/or workshop engineering teams.
• Strong technical understanding of mechanical and electrical machinery.
• Good organisational skills, with the ability to manage competing priorities.
• Commercial awareness and an understanding of service department performance.
• Confident communicator with a strong customer-focused approach.

What's on Offer?

• Salary up to £65,000 depending on experience.
• Opportunity to take ownership of an established service operation.
• Senior position within a growing machinery business.
• Opportunity to influence and improve service department performance.
• Further benefits to be discussed.

Location: The role will be based between Newark and Cambridgeshire, with flexibility around the successful candidate's location.

If you're an experienced Service Manager looking for your next challenge within the machinery and engineering sector, we'd be interested in hearing from you.