Service Manager: Lead Heavy Machinery Operations & Growth

NEOS Engineering Recruitment; Newark on Trent; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

NEOS Engineering Recruitment is seeking an experienced Service Manager to oversee the service operation for a growing machinery and equipment business. You will lead engineering teams and ensure a consistently high standard of customer support on heavy plant and related equipment.

Based between Newark and Cambridgeshire with flexible location, the role focuses on day-to-day operations, workload coordination and service delivery improvements to drive performance and customer satisfaction.

Qualifications

• Previous experience in a Service Manager, Service Supervisor or senior engineering management position.
• Background within heavy plant, construction machinery, agricultural machinery, material handling or a similar sector.
• Experience managing field-based and/or workshop engineering teams.
• Strong technical understanding of mechanical and electrical machinery.
• Good organisational skills, with the ability to manage competing priorities.
• Commercial awareness and an understanding of service department performance.
• Confident communicator with a strong customer-focused approach.

Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and work alongside internal departments to minimise equipment downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work is completed in line with health and safety requirements.

Skills

Service management

Leadership

Heavy machinery

Mechanical know-how

Electrical knowledge

Organisation

Commercial awareness

Customer-focused

Job description

NEOS Engineering Recruitment is seeking an experienced Service Manager to oversee the service operation for a growing machinery and equipment business. You will lead engineering teams and ensure a consistently high standard of customer support on heavy plant and related equipment.

Based between Newark and Cambridgeshire with flexible location, the role focuses on day-to-day operations, workload coordination and service delivery improvements to drive performance and customer satisfaction.