Service Operations Manager - Heavy Machinery

Neos Recruitment Ltd; Scunthorpe; Hybrid; GBP 39,000 - 65,000; Full time

Job summary

NEOS Engineering is seeking an experienced Service Manager to oversee the service operation and lead both field service and workshop engineers across Newark and Cambridgeshire. You will drive high standards of customer support and coordinate maintenance, repairs and service activities to keep equipment operating efficiently.

The role requires strong technical knowledge of heavy machinery, excellent organisation and a proactive approach to service improvement.

Qualifications

• Previous experience in a Service Manager, Service Supervisor or senior engineering management position.
• Background within heavy plant, construction machinery, agricultural machinery, or a similar sector.
• Experience managing field-based and/or workshop engineering teams.
• Strong technical understanding of mechanical and electrical machinery.
• Good organisational skills, with the ability to manage competing priorities.
• Commercial awareness and an understanding of service department performance.
• Confident communicator with a strong customer-focused approach.

Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and collaborate with internal departments to minimise downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work complies with health and safety requirements.

Skills

Team leadership

Heavy machinery knowledge

Customer focus

Commercial awareness

Communication

Job description

NEOS Engineering is seeking an experienced Service Manager to oversee the service operation and lead both field service and workshop engineers across Newark and Cambridgeshire. You will drive high standards of customer support and coordinate maintenance, repairs and service activities to keep equipment operating efficiently.

The role requires strong technical knowledge of heavy machinery, excellent organisation and a proactive approach to service improvement.