Service Manager - Heavy Machinery Operations Lead

NEOS Recruitment; Newark on Trent; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

NEOS Engineering is seeking a Service Manager to oversee its service operation between Newark and Cambridgeshire. You will lead field service and workshop engineers, coordinate workloads, and drive maintenance and repair quality across the department.

The role focuses on delivering high standards of customer support and efficient service delivery. The ideal candidate will have strong experience in heavy machinery sectors, with a proven track record in managing engineering teams and improving

Qualifications

• Experience as Service Manager or senior engineering manager.
• Background in heavy plant, construction or agricultural machinery.
• Experience leading field-based or workshop teams.
• Strong mechanical and electrical knowledge.
• Good organisational skills and ability to prioritise.
• Commercial awareness of service performance.
• Strong customer-focused communication.

Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and work alongside internal departments to minimise equipment downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work is completed in line with health and safety requirements.

Skills

Service management

Engineering management

Heavy machinery

Field service

Electrical/mechanical

Customer focus

Health & safety

Job description

NEOS Engineering is seeking a Service Manager to oversee its service operation between Newark and Cambridgeshire. You will lead field service and workshop engineers, coordinate workloads, and drive maintenance and repair quality across the department.

The role focuses on delivering high standards of customer support and efficient service delivery. The ideal candidate will have strong experience in heavy machinery sectors, with a proven track record in managing engineering teams and improving