Service Manager

Neos Recruitment Ltd; South Kesteven; On-site; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering is seeking an experienced Service Manager to lead service operations across two depots in Newark. You will manage day-to-day activities, balance workshop and field work, and ensure high standards of safety and quality for customers.

You will build and mentor a team of fitters and service engineers, plan workloads, monitor KPIs, and coordinate with parts and aftermarket teams to minimise downtime. A hands-on leader with a strong technical background is essential.

Qualifications

• Hands-on service manager with technical background in plant, machinery or heavy equipment.
• Experience leading engineers across multi-site operations.
• Strong planning, problem solving and customer focus.

Responsibilities

• Manage day-to-day service operations across two depots.
• Lead, support and develop fitters and service engineers.
• Plan workload to optimise labour and keep jobs moving.
• Act as main contact for customers on service issues and expectations.
• Monitor performance, productivity, costs and KPIs; report progress.
• Coordinate with parts and aftermarket teams to minimise downtime.
• Ensure all work meets health and safety, compliance and quality.
• Support recruitment, training and development within the service team.

Skills

Service management

Leadership

Planning

Health and safety

Customer communication

Engineering knowledge

Education

Apprenticeship/NVQ Level 3 in plant/mechanical

Management/leadership qualification beneficial

IOSH or NEBOSH advantageous

Job description

Service Manager

Location: Newark

Salary: Up to £55,000 basic + company benefits

NEOS Engineering is working with an established machinery business and is looking for an experienced Service Manager to lead service operations across two depots.

This is a key leadership role, responsible for keeping workshop and field service activity running efficiently, safely and to a high standard for customers.

The Role

• Manage day-to-day service operations across both depots, splitting your time between the two sites.
• Lead, support and develop a team of fitters and service engineers, both workshop and mobile.
• Plan and allocate workload to make the best use of labour, and keep jobs moving on time.
• Act as the main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs, and report on progress.
• Work closely with the parts and aftermarket teams to keep downtime to a minimum.
• Ensure all work meets health and safety requirements, compliance standards and quality expectations.
• Support recruitment, training and development within the service team.

The Candidate

We're looking for a hands-on Service Manager with a strong technical background and proven experience managing engineers in a plant, machinery or heavy equipment environment.

You’ll ideally have:

• Experience managing a service team, workshop or multi-site operation.
• A solid technical understanding of heavy plant or machinery, with the credibility to support your engineers.
• Strong planning and organisational skills, with a practical approach to problem-solving.
• Good communication skills and the confidence to deal with customers at all levels.
• A strong focus on health and safety and on delivering a quality service.
• A full UK driving licence and the flexibility to travel between depots.

Relevant qualifications:

• Time-served apprenticeship or NVQ Level 3 in plant, mechanical or heavy vehicle maintenance.
• Management or leadership qualification would be beneficial.
• IOSH or NEBOSH would also be advantageous.
• Previous experience in a service manager, workshop manager or aftermarket role within plant, construction equipment or a similar industry would be particularly useful.

The Opportunity

• Take a key leadership role across two busy depots.
• Lead and develop an established service team.
• Work closely with senior management in a supportive, hands-on business.
• Up to £55,000 basic salary, plus company benefits.