Service Manager

NEOS Recruitment; Kirkwall; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering in Newark is seeking a hands-on Service Manager to lead service operations across two depots, balancing workshop and field activity to keep downtime to a minimum.

You will develop the team of fitters and engineers, manage workloads, and act as the main customer contact while ensuring health and safety and quality standards are met.

The role reports to the operations manager and offers a competitive salary with benefits.

Qualifications

• Experience managing a service team, workshop or multi-site operation.
• Solid technical understanding of heavy plant or machinery.
• Strong planning and organisational skills; practical problem-solving.
• Good communication skills; able to engage with customers at all levels.
• Strong focus on health and safety and delivering quality service.

Responsibilities

• Manage day-to-day service operations across two depots, splitting time between sites.
• Lead, support and develop a team of fitters and service engineers (workshop and mobile).
• Plan and allocate workload to optimise labour and keep jobs moving on time.
• Act as main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs; report progress.
• Collaborate with parts and aftermarket teams to minimise downtime.
• Ensure all work meets health and safety, compliance and quality standards.
• Support recruitment, training and development within the service team.

Skills

Service team management

Technical heavy plant knowledge

Planning & organisational skills

Communication skills

Health & safety focus

UK driving licence

Education

Time-served apprenticeship or NVQ Level 3 in plant/mechanical/heavy vehicle maintenance

Management or leadership qualification

IOSH or NEBOSH qualification

Job description

Service Manager
Location: Newark
Salary: Up to £55,000 basic + company benefits

NEOS Engineering is working with an established machinery business and is looking for an experienced Service Manager to lead service operations across two depots.

This is a key leadership role, responsible for keeping workshop and field service activity running efficiently, safely and to a high standard for customers.

The Role

• Manage day-to-day service operations across both depots, splitting your time between the two sites.
• Lead, support and develop a team of fitters and service engineers, both workshop and mobile.
• Plan and allocate workload to make the best use of labour, and keep jobs moving on time.
• Act as the main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs, and report on progress.
• Work closely with the parts and aftermarket teams to keep downtime to a minimum.
• Ensure all work meets health and safety requirements, compliance standards and quality expectations.
• Support recruitment, training and development within the service team.

The Candidate

We're looking for a hands-on Service Manager with a strong technical background and proven experience managing engineers in a plant, machinery or heavy equipment environment.

You’ll ideally have:

• Experience managing a service team, workshop or multi-site operation.
• A solid technical understanding of heavy plant or machinery, with the credibility to support your engineers.
• Strong planning and organisational skills, with a practical approach to problem-solving.
• Good communication skills and the confidence to deal with customers at all levels.
• A strong focus on health and safety and on delivering a quality service.
• A full UK driving licence and the flexibility to travel between depots.

Relevant qualifications:

• Time-served apprenticeship or NVQ Level 3 in plant, mechanical or heavy vehicle maintenance.
• Management or leadership qualification would be beneficial.
• IOSH or NEBOSH would also be advantageous.

Previous experience in a service manager, workshop manager or aftermarket role within plant, construction equipment or a similar industry would be particularly useful.

The Opportunity

• Take a key leadership role across two busy depots.
• Lead and develop an established service team.
• Work closely with senior management in a supportive, hands-on business.
• Up to £55,000 basic salary, plus company benefits.

If you're an experienced Service Manager looking for your next opportunity, we'd be keen to hear from you.