Service Manager

Neos Recruitment Ltd; Newark on Trent; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering in Newark is seeking an experienced Service Manager to lead service operations across two depots. You will split your time between sites, oversee workshop and mobile engineers, and ensure work is completed safely, efficiently and to a high standard for customers.

This hands-on leadership role requires strong technical knowledge of heavy plant, excellent planning, and clear communication with customers and senior management.

Qualifications

• Hands-on service management experience in plant, machinery or heavy equipment.
• Experience leading a service team across multi-site operations.
• Solid technical understanding of heavy plant to support engineers.

Responsibilities

• Manage day-to-day service operations across two depots.
• Lead, develop and mentor workshop and field engineers.
• Plan workloads to optimise labour and meet deadlines.
• Be main contact for customers on service issues and expectations.
• Monitor KPIs, costs and performance, report progress.
• Collaborate with parts/aftermarket to minimise downtime.
• Ensure health and safety and quality standards.

Skills

Hands-on leadership

Team management

Planning & organisation

Communication skills

Health & safety

Driving licence

Education

Time-served apprenticeship or NVQ Level 3 in plant/mechanical/heavy vehicle maintenance

Job description

Service Manager

Location: Newark

Salary: Up to £55,000 basic + company benefits

NEOS Engineering is working with an established machinery business and is looking for an experienced Service Manager to lead service operations across two depots.

This is a key leadership role, responsible for keeping workshop and field service activity running efficiently, safely and to a high standard for customers.

The Role

• Manage day-to-day service operations across both depots, splitting your time between the two sites.
• Lead, support and develop a team of fitters and service engineers, both workshop and mobile.
• Plan and allocate workload to make the best use of labour, and keep jobs moving on time.
• Act as the main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs, and report on progress.
• Work closely with the parts and aftermarket teams to keep downtime to a minimum.
• Ensure all work meets health and safety requirements, compliance standards and quality expectations.
• Support recruitment, training and development within the service team.

The Candidate

We’re looking for a hands‑on Service Manager with a strong technical background and proven experience managing engineers in a plant, machinery or heavy equipment environment.

You’ll ideally have:

• Experience managing a service team, workshop or multi‑site operation.
• A solid technical understanding of heavy plant or machinery, with the credibility to support your engineers.
• Strong planning and organisational skills, with a practical approach to problem‑solving.
• Good communication skills and the confidence to deal with customers at all levels.
• A strong focus on health and safety and on delivering a quality service.
• A full UK driving licence and the flexibility to travel between depots.

Relevant qualifications:

• Time‑served apprenticeship or NVQ Level 3 in plant, mechanical or heavy vehicle maintenance.
• Management or leadership qualification would be beneficial.
• IOSH or NEBOSH would also be advantageous.
• Previous experience in a service manager, workshop manager or aftermarket role within plant, construction equipment or a similar industry would be particularly useful.

The Opportunity

• Take a key leadership role across two busy depots.
• Lead and develop an established service team.
• Work closely with senior management in a supportive, hands‑on business.
• Up to £55,000 basic salary, plus company benefits.

If you’re an experienced Service Manager looking for your next opportunity, we’d be keen to hear from you