Service Manager

NEOS Recruitment; Kettering; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Vehicle

Bonus

Package

Job summary

NEOS Engineering Recruitment in Kettering is seeking an experienced Service Manager to lead a service department within the Heavy Plant & Construction Equipment sector. The role emphasizes commercial ownership, revenue growth, and efficient engineering operations to drive profit.

The position includes responsibility for managing field service and workshop teams, developing key accounts, and negotiating with manufacturers to maximise profitability.

Responsibilities

• Manage and develop a team of Field Service & Workshop Engineers
• Drive revenue and profitability across the service department
• Proactively identify and win new service, repair and maintenance business
• Develop existing customers through strong Key Account Management
• Negotiate warranty claims with manufacturers and suppliers
• Manage service contracts and identify additional revenue opportunities
• Maximise engineer utilisation, productivity and efficiency
• Build strong relationships with key customers
• Monitor departmental margins, performance and KPIs
• Ensure customers receive an excellent level of technical and commercial support

Job description

Service Manager
Kettering
£55,000 - £65,000 + Package + Vehicle + Bonus

NEOS Engineering are recruiting for an experienced Service Manager to join a well-established and growing business within the Heavy Plant & Construction Equipment sector based in Kettering.

This is not simply an engineering management role. Our client is looking for somebody who is highly commercially astute and can take real ownership of the service department - driving revenue, developing customers and ensuring the engineering operation is profitable and efficient.

The Role

• Manage and develop a team of Field Service & Workshop Engineers
• Drive revenue and profitability across the service department
• Proactively identify and win new service, repair and maintenance business
• Develop existing customers through strong Key Account Management
• Negotiate warranty claims with manufacturers and suppliers
• Manage service contracts and identify additional revenue opportunities
• Maximise engineer utilisation, productivity and efficiency
• Build strong relationships with key customers
• Monitor departmental margins, performance and KPIs
• Ensure customers receive an excellent level of technical and commercial support

The Person

We are looking for an experienced Service Manager, Aftersales Manager, Engineering Manager or Service Operations Manager, ideally from the Heavy Plant, Construction Equipment, Agricultural Machinery, Quarrying, Recycling or associated equipment sectors.

The key requirement is commercial ability. You need to understand how to grow a service department, win business, negotiate effectively, manage key accounts and understand the numbers behind a profitable engineering operation.

Alongside this, you'll be a strong people manager capable of leading, motivating and developing a team of engineers.

Location: Kettering
Salary: £55,000 - £65,000 + Package

This is an excellent opportunity to take ownership of an established service function and have a genuine influence over its future growth and commercial performance.

For more information, contact Saul Enos at NEOS Engineering Recruitment.