Aftersales Manager (Engineering)

Ernest Gordon Recruitment; Northampton; In loco; GBP 52.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car Allowance

Training

Progression

Company Benefits

Descrizione del lavoro

Ernest Gordon Recruitment is seeking an Aftersales Manager (Engineering) for Northampton with regular travel to Suffolk and Newark-on-Trent. You will lead the service department across multiple sites, supervise service engineers and field technicians, plan workloads, and ensure high levels of customer service while monitoring costs and profitability.

This hands-on role requires proven senior service leadership in construction machinery or engineering environments, with a drive to deliver service

Competenze

• Proven experience in a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller role.
• Experience in construction machinery, plant or engineering environments.

Mansioni

• Manage day-to-day operation of the service department across multiple sites.
• Lead, support and coordinate a team of Service Engineers and field-based technicians.
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance.
• Allocate jobs and resources to meet customer requirements efficiently.
• Act as senior contact for key customers, handling service issues and escalations.
• Monitor service performance, productivity, labour utilisation and job profitability.
• Oversee service jobs from booking to invoicing.
• Regularly visit and support company sites across Suffolk and Newark-on-Trent.

Conoscenze

Team leadership

Service management

Customer relationships

Workload planning

Descrizione del lavoro

Aftersales Manager (Engineering)

£52,000 – £56,000 + Car Allowance + Training + Progression + Company Benefits

Northampton (Attending Sites in Suffolk & Newark-on-Trent)

Are you an experienced Service Manager, Aftersales Manager or Senior Service Controller with a background in construction machinery, plant or another engineering environment?

Do you want to take ownership of a service operation, leading engineers, managing customer relationships and driving the efficient delivery of aftersales support across multiple sites?

This expanding machinery solutions business specialises in supplying, servicing and supporting construction equipment across the UK. Due to continued growth, they are looking to recruit a Service Manager to oversee their service operations across the region.

In this role, you’ll take responsibility for the day-to-day management of the service function, coordinating engineers, prioritising workloads and ensuring customers receive a high level of service. You’ll work closely with Parts, Sales and senior management to ensure jobs are delivered efficiently, while monitoring costs, productivity, warranty work and overall service performance.

The role will be based around Northampton, with regular travel required to company sites in Suffolk and Newark-on-Trent. This is a hands‑on management position suited to someone who understands the operational demands of a machinery or engineering service environment and is looking to take the next step in their career.

The Role:

• Manage the day-to-day operation of the service department across multiple sites
• Lead, support and coordinate a team of Service Engineers and field-based technicians
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance
• Allocate jobs and resources to ensure customer requirements are met efficiently
• Act as a senior point of contact for key customers, handling service issues and escalations
• Monitor service performance, productivity, labour utilisation and job profitability
• Oversee service jobs from initial booking through to completion and invoicing
• Regularly visit and support company sites across Suffolk and Newark-on-Trent

The Person:

• Proven experience within a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller position
• Experience within construction plant, heavy machinery, agricultural machinery, commercial vehicles or another engineering environment

Reference: BBBH27524

Keywords: Service Manager, Aftersales Manager, Service Supervisor, Service Controller, Service Engineer Manager, Construction Machinery, Construction Plant, Plant Machinery, Agricultural Machinery, Engineering, Heavy Machinery, Plant Hire, Field Service, Aftersales, Service Operations, Northampton, Suffolk, Newark-on-Trent

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications and skill set.