Service Manager

NEOS Recruitment; Newark on Trent; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

NEOS Engineering is seeking a Service Manager to oversee its service operation between Newark and Cambridgeshire. You will lead field service and workshop engineers, coordinate workloads, and drive maintenance and repair quality across the department.

The role focuses on delivering high standards of customer support and efficient service delivery. The ideal candidate will have strong experience in heavy machinery sectors, with a proven track record in managing engineering teams and improving

Qualifications

• Experience as Service Manager or senior engineering manager.
• Background in heavy plant, construction or agricultural machinery.
• Experience leading field-based or workshop teams.
• Strong mechanical and electrical knowledge.
• Good organisational skills and ability to prioritise.
• Commercial awareness of service performance.
• Strong customer-focused communication.

Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and work alongside internal departments to minimise equipment downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work is completed in line with health and safety requirements.

Skills

Service management

Engineering management

Heavy machinery

Field service

Electrical/mechanical

Customer focus

Health & safety

Job description

Service Manager

Newark / Cambridgeshire | Up to £65,000 + Benefits

NEOS Engineering are working with a growing machinery and equipment business to recruit an experienced Service Manager to oversee its service operation, lead engineering teams and ensure customers receive a consistently high standard of support.

This is an excellent opportunity for someone with a strong background in heavy machinery, plant, agricultural equipment or a similar engineering environment who is looking to take ownership of a service department and play an important role in its continued development.

The Role

As Service Manager, you will take responsibility for the day-to-day running of the service operation, managing engineers, coordinating workloads and ensuring equipment is maintained, repaired and supported efficiently.

You'll work closely with customers, internal departments and senior management to keep the operation running smoothly, improve service delivery and maintain high standards across the department.

Key Responsibilities

• Manage and oversee the day-to-day service department and engineering operations.
• Lead, manage and develop a team of field service and workshop engineers.
• Coordinate workloads, engineer schedules and service activities.
• Monitor service performance, productivity and operational costs.
• Ensure customer enquiries, breakdowns and technical issues are dealt with efficiently.
• Support the planning and delivery of preventative maintenance programmes.
• Manage parts requirements and work alongside internal departments to minimise equipment downtime.
• Maintain strong relationships with customers and key accounts.
• Identify opportunities to improve processes, service standards and departmental performance.
• Ensure all work is completed in line with health and safety requirements.

What We're Looking For

• Previous experience in a Service Manager, Service Supervisor or senior engineering management position.
• Background within heavy plant, construction machinery, agricultural machinery, material handling or a similar sector.
• Experience managing field-based and/or workshop engineering teams.
• Strong technical understanding of mechanical and electrical machinery.
• Good organisational skills, with the ability to manage competing priorities.
• Commercial awareness and an understanding of service department performance.
• Confident communicator with a strong customer-focused approach.

What's on Offer?

• Salary up to £65,000 depending on experience.
• Opportunity to take ownership of an established service operation.
• Senior position within a growing machinery business.
• Opportunity to influence and improve service department performance.Further benefits to be discussed.

Location: The role will be based between Newark and Cambridgeshire, with flexibility around the successful candidate's location.

If you're an experienced Service Manager looking for your next challenge within the machinery and engineering sector, we'd be interested in hearing from you.