Service Manager

Morgan Jones Recruitment Consultants; Rochester; On-site; GBP 40,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Manager to join a renowned engineering organisation in Rochester, providing leadership for service functions related to industrial generators. The role involves planning schedules, coordinating engineers and liaising with customers to ensure high-quality service delivery. Candidates should have service management experience and strong organisational skills. The position offers a competitive salary of around £40,000 plus benefits, and it emphasizes operational coordination rather than hands-on technical work.

Benefits

Competitive salary package

Structured support from technical specialists

Long-term career prospects

Qualifications

• Experience in a service management, coordination or scheduling role.
• Strong organisational and time-management skills.
• Excellent communication skills with customers and internal teams.

Responsibilities

• Planning and scheduling service engineers for maintenance and reactive works.
• Coordinating resources to meet service level agreements.
• Liaising with customers to provide updates and resolve issues.
• Supporting and managing a team of field‑based engineers.

Skills

Service management experience

Organisational and time-management skills

Excellent communication

Prioritisation skills

IT skills including Microsoft Office

Job description

Join a globally recognised engineering organisation and lead a high‑performing service function. A permanent opportunity offering circa £40,000 plus package, based in Rochester.

Service Manager

Location: Rochester, Kent

Permanent, full‑time

Salary: Circa £40,000.00 + package (depending on experience)

Benefits

• Permanent position
• Competitive salary package
• Structured support from technical specialists
• Stable, well‑established employer
• On‑site role with long‑term career prospects

Acting on behalf of our client, we are recruiting a Service Manager to join a world‑renowned leader in the supply, installation and servicing of industrial generators.

With a strong reputation for engineering excellence, innovation and customer commitment, our client supports a diverse global customer base across sectors including healthcare, data centres, banking, utilities, manufacturing and government.

The Service Manager will take responsibility for planning, scheduling and coordinating service engineers across maintenance, remedial and breakdown activities. Working closely with in‑house Technical Contract Managers, the role focuses on operational coordination and customer delivery rather than hands‑on technical work. This is a full‑time, site‑based role in Rochester.

In this role, you will manage daily service schedules, coordinate engineer workloads, and act as a key point of contact for customers, ensuring service delivery meets safety, quality and contractual requirements. You will also contribute to continuous improvement, support team performance and help maintain strong client relationships.

Responsibilities

• Planning and scheduling service engineers for maintenance and reactive works
• Coordinating resources to meet service level agreements
• Liaising with customers to provide updates and resolve issues
• Supporting and managing a team of field‑based engineers
• Working closely with Technical Contract Managers for technical guidance
• Monitoring service performance and identifying improvements
• Ensuring compliance with health, safety and quality standards
• Maintaining accurate records using job management systems

Qualifications

• Experience in a service management, coordination or scheduling role
• Strong organisational and time‑management skills
• Excellent communication skills with customers and internal teams
• The ability to prioritise effectively in a fast‑paced environment
• Good IT skills, including Microsoft Office and job management systems

Advantageous

• Experience within generators, engineering services or plant hire
• Experience working alongside technical teams or contract managers
• Previous supervisory or team leadership experience

You will be calm, professional and methodical in your approach, with strong problem‑solving ability, confidence in coordinating others, and a strong customer‑focused mindset.

Morgan Jones is committed to supporting equality, diversity and inclusion. We welcome applications from all suitably qualified individuals and strive to create an inclusive working environment where everyone can thrive.

Morgan Jones is a leading provider of talent solutions across the UK. By applying for this role, you are consenting to Morgan Jones processing your personal data in line with our privacy policy. We act as an employment agency in relation to this vacancy.

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