Service Manager

Jago Consultants; Poole; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prestige dealership seeks a Service Manager to oversee their service department, ensuring high performance and customer satisfaction. The successful candidate will have aftersales experience, exemplary communication skills, and the ability to manage a team effectively. This full-time role offers competitive salary and working hours, aligned with industry standards.

Qualifications

• Experience in aftermarket service roles within the motor trade is essential.
• Previous supervisory experience in an After Sales environment is vital.
• Immaculate presentation is required, befitting the Mercedes brand.

Responsibilities

• Supervise the Service team, developing and training members.
• Ensure customer vehicles are received in a professional manner.
• Monitor and manage workshop operations and repairs.

Skills

Communication Skills

Attention to Detail

Organizational Skills

Education

Full Driving Licence

Tools

Kerridge knowledge

Job description

Our client is a prestige dealership who are looking to recruit an experienced and successfulService Managerto run their service department.

Main Duties and Responsibilities

• To supervise the Service team and to develop and train team members to achieve the highest possible levels of performance.
• To monitor workshop loading and ensure continuity.
• To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
• To ensure that invoicing is accurate and completed on time.
• To ensure that job extensions are properly authorised and processed.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To oversee sub contracted repairs and ensure the quality of such.
• To ensure that the authorisation of warranty and goodwill is given strictly according to the manufacturers programme.
• To monitor and manage attendance and timekeeping of team members.

Job opportunities

The successful candidate will have experience in an aftersales role within the motor trade; have strong communication skills, high attention to detail and good organisational skills. Kerridge knowledge would be advantageous.

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Supervisory experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.

Highly competitive salary and bonus package

Hours of work: 08:00 – 18:00 Monday to Friday with 1-hour unpaid break

Total 45 hours per week – Saturdays as required paid as extra hours

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Created on 17/06/2025 by TN United Kingdom