Service Manager

British Pregnancy Advisory Service (BPAS); Norwich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading reproductive healthcare charity in the UK seeks a Service Manager for their Norwich clinic. Responsible for delivering client-focused services while ensuring compliance with quality standards and regulations. This role demands leadership skills and experience in healthcare management, making a significant impact on service delivery.

Benefits

Life assurance cover at 3 times salary

34 days annual leave

Defined contribution pension scheme

Access to employee benefits programme

Qualifications

• Proven experience in leading and motivating teams.
• Ability to manage client-focused healthcare services.
• Experience with compliance and quality standards.

Responsibilities

• Lead the reproductive health services in the Norwich clinic.
• Monitor client safety incidents and manage complaints.
• Participate in developing and managing unit budgets.
• Liaise with stakeholders to optimize service delivery.
• Ensure compliance with regulatory requirements.

Skills

Leadership

Client-focused service

Budget management

Compliance knowledge

Job description

Overview

Are you passionate about leading and motivating a team to ensure the delivery of a high-quality, client-focused service? BPAS is seeking a Service Manager (Treatment Unit Manager) to lead our reproductive health services in our Norwich clinic. To support a smooth transition there will be a significant handover period to provide valuable insight into the service. It doesn’t matter if you have a commercial, corporate, or clinical background—your leadership and management skills will help ensure BPAS services are delivered effectively.

Responsibilities

• Ensure the delivery of a client-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
• Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
• Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.
• Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
• Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
• Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.
• Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.

About BPAS / Compliance & Stakeholders

BPAS is the UK’s largest independent women’s reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Maintain positive relationships with external stakeholders including local commissioners and the Care Quality Commission (CQC) ensuring the unit is managed in line with regulatory requirements. This includes hosting inspections from regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, and Health and Safety Executive.

Benefits

• Life assurance cover at 3 times salary
• 34 days annual leave per year
• A defined contribution pension scheme.
• You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.