Service Manager

Phoenix Futures; Norwich; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays (pro rata)

Season ticket loan

Pension scheme

Life assurance

Employee Assistance programme

Job summary

Phoenix Futures at HMP Bure is seeking a Service Manager to support men in custody to reach their goals and access tailored psychosocial interventions. You will lead a team, manage a busy caseload, and develop partnerships that benefit clients within a specialist psychosocial substance use service.

You will work in a cat C prison setting, delivering evidence-based recovery approaches while developing staff and collaborating with partners.

Qualifications

• Experience of managing people is desirable.
• Experience in health and social care, ideally in substance use or mental health.
• Evidence of effective partnership working and the ability to network for client/service.
• Experience in managing a busy caseload or tasks and excellent organisational skills.
• Proficient in Microsoft Outlook and Word; familiar with database management systems.
• Excellent written and verbal communication skills.
• Understand complex issues presented by people entering custody.
• Determined with a drive to succeed and a willingness to learn.
• Passionate about making a real difference to lives supported.

Responsibilities

• Support men at HMP Bure to reach their goals and change their lives for the better.
• Contribute to tailored interventions and recovery approaches.
• Work within a skilled team and in a challenging custody environment.

Skills

Staff management

People management

Health & social care experience

Partnership working

Caseload management

Microsoft Outlook

Microsoft Word

Database management systems

Effective communication

Custody context understanding

Tools

Microsoft Outlook

Microsoft Word

Database management systems

Job description

Phoenix Futures at HMP Bure has a rare opportunity for you to join as Service Manager in our specialist psychosocial substance use service.

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you the opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

To join us as a Service Manager at HMP Bure, you will need:

• A passion for nurturing the development of your staff. Previous experience of managing people is desirable
• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities

• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme, including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
• We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

Benefits

Starting salary of £30,500, with opportunity to access potential yearly increments, subject to appraisal, meaning a potential salary increase of up to £36,000

• 25 days' annual leave, plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance