Service Manager

Phoenix Futures; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Eye-care vouchers

Wellbeing talks and activities

Learning and development via PXL

Employee Assistance programme

Job summary

Phoenix Futures at HMP Bure invites applications for a Service Manager to lead a psychosocial substance use service supporting men in custody.

You will develop staffing, manage a busy caseload, and build partnerships to deliver tailored interventions, with a starting salary of £30,500 pro rata and potential progression to £36,000.

Qualifications

• Staff development experience
• Experience managing people
• Evidence of partnership working
• Experience managing a busy caseload or tasks
• Proficient in Microsoft Outlook and Word
• Excellent written and verbal communication skills
• Understand complex issues in custody settings
• Driven and eager to learn
• Passionate about recovery and supporting people

Responsibilities

• Lead a team delivering psychosocial substance use services in a prison setting
• Support men in custody to reach goals and change their lives
• Contribute to tailored interventions and recovery approaches

Skills

Staff development

People management

Partnership working

Caseload management

Outlook/Word

Communication skills

Custody issues understanding

Driven to succeed

Recovery-focused

Job description

Service Manager

Service Area: Norfolk & Suffolk ServicesTown: Coltishall

Status: Full-time

Contract Type: Permanent

Total Salary Pro Rata: £30,500

Closing Date: 15/11/2026

Vacancy Reference Number: 4460

Phoenix Futures at HMP Bure has a rare opportunity for you to join as Service Manager in our specialist psychosocial substance use service.

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you the opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You

• A passion for nurturing the development of your staff. Previous experience of managing people is desirable
• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting salary of £30,500, with opportunity to access potential yearly increments, subject to appraisal, meaning a potential salary increase of up to £36,000
• 25 days' annual leave, plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme, including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
• We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.