Service Manager

Phoenix Futures; Chelmsford; In loco; GBP 31.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Real Living Wage accreditation

25 days annual leave + Bank Holidays

Pension scheme

Life assurance

Employee Assistance Programme

Wellbeing talks and activities

Descrizione del lavoro

Phoenix Futures is seeking a Service Manager to lead a countywide service across Essex, overseeing daily operations and a skilled team. You will collaborate with commissioners and partners to deliver high-quality, evidence-based services that empower people to make and sustain positive change.

Responsibilities include strategic oversight, relationship building with health, police and local services, and ensuring rigorous reporting and continuous service improvement in a mission-driven charity

Competenze

• Experience of managing staff and teams.
• Understanding of complex issues faced by service users.
• Ability to build effective relationships with professionals and commissioners.
• Experience working in health/criminal justice/substance use or related fields.
• Ability to report performance data to managers and commissioners.
• Demonstrated innovation and flexibility to meet service needs.
• Driven, with a proactive approach and willingness to learn.
• Passion for making a real difference to people’s lives.
• Proficiency with Outlook and Word; familiarity with databases.
• Excellent written and verbal communication skills.

Mansioni

• Lead day-to-day service delivery across a countywide service.
• Develop and support a skilled team delivering evidence-based services.
• Collaborate with commissioners and partners to maintain high standards.
• Drive continuous improvement and reporting of performance data.

Conoscenze

Staff management

Complex needs insight

Stakeholder relationships

Health/criminal justice experience

Data reporting to managers

Innovation & flexibility

Driven and resilient

People-focused leadership

MS Outlook

MS Word

Excellent communication

Strumenti

Microsoft Outlook

Microsoft Word

Descrizione del lavoro

We are seeking a Service Manager to lead a high‑performing countywide service supporting individuals with multiple and complex needs across Essex. In this key leadership role, you will oversee day‑to‑day service delivery, support and develop a skilled team, and work closely with commissioners and partners to deliver high‑quality, evidence‑based services that empower people to make and sustain positive change. This can include mental health difficulties, problematic substance use, learning difficulties or any other need if left unmet is likely to increase the risk of reoffending. The support offered includes signposting, onward referrals, liaison with other professionals, advocating on people's behalf as well as accompanying people to services. As a Service Manager you will be responsible for the day‑to‑day running of a highly performing, County Wide service that makes a tangible difference to the lives of those it works with. You will lead a team to develop evidence‑based services aimed at empowering people to make and sustain positive change. You will have strategic oversight of the service and will liaise directly with the commissioners and partners across Essex to ensure the highest possible standards of services.

Requirements

• Experience of managing staff
• An understanding of the complex issues presented by individuals who use the service.
• The ability to build effective working relationships with other professionals (health providers, the police, youth services, mental health & substance use organisations) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
• Experience of working with people within a health/criminal justice/substance use or similar field
• The ability to report performance data and information to managers and commissioners
• The ability to be innovative and flexible to meet the needs of the service
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal

Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Organisation Phoenix Futures View profile Registered Charity 501 - 1000 We use our expertise to support people in their personal recovery and to improve their lives.

Salary and Benefits

• Starting salary of £30,500 per annum, pro rata. with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000 per annum, pro rata.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.