Senior Practitioner - HMP Pentonville

Phoenix Futures; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Real Living Wage accreditation

25 days annual leave + Bank Holidays

Pension scheme

Life assurance

Season ticket loan

Wellbeing talks and activities

Employee Assistance programme

Job summary

Phoenix Futures is seeking a Senior Recovery Worker Practitioner to support service users at HMP Pentonville. The role emphasizes training staff, leading interventions, and building partnerships within a custodial setting.

You will carry a caseload, contribute to care planning, and develop skills for eventual line-management duties while delivering recovery-focused support and relapse prevention activities.

Qualifications

• Experience in health and social care, ideally in substance use or mental health
• Evidence of effective partnership working for client benefit
• Proven ability to manage a busy caseload or multiple tasks
• Proficiency with Microsoft Outlook and Word; familiarity with database systems
• Excellent written and verbal communication skills
• Understanding of custody-related issues and complex client needs
• Driven, reliable, and keen to learn

Responsibilities

• Support people at HMP Pentonville to reach goals and change lives
• Train existing staff and induct new team members in service delivery
• Develop and deliver interventions and care plans
• Lead group interventions and manage a caseload of clients
• Build and maintain relationships with internal and external partners
• Gain skills for line management duties over time
• Deliver recovery-focused care and relapse prevention activities

Skills

Caseload management

Communication skills

Partnership working

Organisational skills

Team collaboration

Proficiency in Outlook & Word

Database management

Tools

Microsoft Outlook

Microsoft Word

Database management systems

Job description

Phoenix Futures have an exciting opportunity for a Senior Recovery Worker Practitioner to support people who use our service at HMP Pentonville. Previous experience is desirable, however not essential. Recovery Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.

The Role

As a Senior Practitioner, you will support people at HMP Pentonville to reach their goals and change their lives for the better. We are looking for someone who is self‑motivated, can work on their own initiative, but more importantly, as part of a team. You will need good communication and organisational skills. Successful candidates will be dynamic and forward thinking with keen insight into preventative and early intervention methods. The ideal candidate will have experience of line management, safeguarding and working with vulnerable adults presenting with substance, alcohol and associated issues.

Your primary role will be to support training of existing team members, and inducting new members of staff to ensure they receive the correct support when joining the organisation. This will include training in all aspects of service delivery as well as familiarisation of the key points of working in a multi‑disciplinary team within a custodial setting.

You will work towards building your skills for line management duties which will come later on in your role, and carry out group interventions duties alongside holding a caseload of your own clients. You will develop and deliver interventions packages and will be confident in building and maintaining relationships with internal and external partnership agencies to fully support the client through their recovery. You will have in‑depth knowledge of recovery, care planning and relapse prevention activities.

About You

• Relevant experience of workingin health and social care, ideally within the field of problematic substance use, mental health oranother comparable field
• Evidence of effective partnership working and the ability to network for the benefit of theclient and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Wordand befamiliar withdatabase management systems
• Excellent communication skills, both written andverbal
• Understand complex issues presented by people entering custody.
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Other organisations may call this role Senior - Recovery Worker, Recovery Co‑ordinator, Criminal Justice Worker, or Substance Use Recovery Worker.

Your Rewards

• Starting salary of £27,00 plus geographic Market supplement of £3,085.65 with opportunity to access potential yearly salary increments subject to appraisal.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity tohelp us support people ontheir journey to recoveryand change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and findyour place amongst our incredible and collaborative team.

The Service

• We work to support individuals with their substance use and alcohol needs using personalised care plans.
• We have a diverse team with a range of expertise
• We work closely with a multitude of partners within the prison and the community to offer holistic care and ti ensure continuity of care post release.
• Our service is based in a busy category B local remand prison in North London, a short walk away from Caledonian underground and Caledonian overground stations.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a face to interview and be provided all details about the assessment process. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.