Service Manager

Web Recruit Ltd; Scottow; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life assurance

Sick pay

Eye-care vouchers

Wellbeing talks

Learning via PXL

Employee Assistance programme

Job summary

Phoenix Futures at HMP Bure is seeking a Service Manager to lead a specialised psychosocial substance use service for men in custody. You will support staff development, manage a busy caseload, and deliver tailored interventions in a challenging prison environment.

This role offers career development and a strong focus on recovery and outcomes. Responsibilities include building partnerships, coordinating services, and maintaining high standards of care.

Qualifications

• Experience in health and social care settings, ideally with substance use/mental health
• Proven ability to lead and develop staff and teams
• Strong partnership building and networking skills
• Excellent organisational and caseload management abilities
• Proficient with MS Outlook, Word and databases
• Clear written and verbal communication skills
• Understanding custody-related issues and drive to improve outcomes
• Motivation and enthusiasm to support recovery journeys

Responsibilities

• Lead and support staff development within the service
• Manage a busy caseload and coordinate interventions for service users
• Develop partnerships with stakeholders to benefit clients
• Contribute to planning and delivering tailored psychosocial interventions
• Ensure quality of care and service delivery within the prison setting
• Utilise databases and maintain accurate records for reporting

Skills

Staff development

People management

Health & social care

Partnership working

Caseload management

MS Outlook & Word

Communication skills

Custody context

Tools

Database management systems

Job description

Service Area: Norfolk & Suffolk Services

Town: Coltishall

Status: Full-time

Contract Type: Permanent

Total Salary Pro Rata: £30,500

Closing Date: 15/11/2026

Vacancy Reference Number: 4460

Phoenix Futures at HMP Bure has a rare opportunity for you to join as Service Manager in our specialist psychosocial substance use service.

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you the opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You

• - A passion for nurturing the development of your staff. Previous experience of managing people is desirable
• - Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• - Evidence of effective partnership working and the ability to network for the benefit of the client and service
• - Evidence of managing a busy caseload or tasks and excellent organisational skills
• - To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• - Excellent communication skills, both written and verbal
• - Understand complex issues presented by people entering custody
• - Determined, with a drive to succeed and a willingness to learn
• - Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• - Starting salary of £30,500, with opportunity to access potential yearly increments, subject to appraisal, meaning a potential salary increase of up to £36,000
• - 25 days’ annual leave, plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• - Benefits including season ticket loan, pension scheme and life assurance
• - Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• - Continuous training and career development via PXL, our dedicated learning management system
• - Access to a 24/7 Employee Assistance programme, including telephone and online access
• - A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
• - We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.