Service Manager

Webrecruit; Coltishall; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days’ annual leave (pro rata)

Season ticket loan

Pension scheme

Life assurance

Wellbeing talks and activities

Career development via PXL

Employee Assistance programme

Job summary

Phoenix Futures invites applications for a Service Manager at HMP Bure. You will lead a team, deliver tailored interventions, and support men in recovery within a Cat C prison setting. The role offers professional development and a collaborative work environment.

Strong leadership, care for staff development, and partnership-building are essential to help residents progress towards long-term recovery and wellbeing.

Qualifications

• Experience in managing people and staff development.
• Experience in health and social care, preferably in substance use or mental health.
• Evidence of effective partnership working and ability to network for clients.
• Ability to manage a busy caseload with excellent organisation.
• Proficient in Outlook/Word; familiar with database systems.

Responsibilities

• Support men at HMP Bure to reach their goals and change lives.
• Work as part of a passionate team delivering tailored interventions and recovery approaches.
• Contribute to provision of psychosocial treatment and support.
• Maintain organised records and manage caseload effectively.

Skills

Staff management

Health and social care

Partnership working

Caseload management

Outlook and Word

Database awareness

Communication skills

Custody understanding

Learning mindset

Recovery-focused

Tools

Microsoft Outlook

Microsoft Word

Database management

Job description

Service Manager

Service Area: Norfolk & Suffolk Services

Town: Coltishall

Status: Full-time

Contract Type: Permanent

Total Salary Pro Rata: £30,500

Closing Date: 15/11/2026

Vacancy Reference Number: 4460

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you the opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You

To join us as a Service Manager at HMP Bure, you will need:

• A passion for nurturing the development of your staff. Previous experience of managing people is desirable
• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting salary of £30,500, with opportunity to access potential yearly increments, subject to appraisal, meaning a potential salary increase of up to £36,000
• 25 days’ annual leave, plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme, including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.