Service Manager

Computerworld Personnel Ltd; Bristol; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Service Manager to join a market-leading company in Bristol. This role involves leading a team of service engineers, overseeing customer service delivery, and managing internal workflows. The ideal candidate will have previous experience in a similar role and strong people management skills. Competitive salary of £55,000 - £60,000 plus benefits, including a car allowance and health care.

Benefits

Car allowance

Group pension scheme

Company laptop and phone

Free gym membership

Free healthcare

Qualifications

• Previous experience as a Service Manager.
• Background in facilities, M&E, or fire alarm systems preferred.
• Strong people management skills.

Responsibilities

• Lead and manage a team of service engineers and office staff.
• Coordinate service schedules and emergency calls.
• Oversee customer service delivery and resolve issues.
• Monitor service performance and client satisfaction.
• Conduct team meetings and performance reviews.

Skills

People management skills

Experience in Service Manager role

Sales background

Job description

Overview

Service Manager – Cardiff

Reference: 27129/534M

Salary: £55,000 - £60,000 plus car allowance and other benefits

Benefits

• A starting salary of £55,000 - £60,000
• Car allowance
• Group pension scheme - contributions increasing after 1 year service
• Company laptop and Phone
• Free gym membership (after 1 year)
• Free healthcare (after 1 year)

Due to continued investment and expansion, a fantastic opportunity has arisen for a Service Manager to join a market-leading business. This company is at the forefront of its industry and plays a vital role in delivering outstanding service to clients nationwide. Recognised as a Gold Investor in People, they offer genuine opportunities for career development, progression, and long-term growth.

Role & Responsibilities

• Lead and manage a team of service engineers and office-based admin staff
• Coordinate service schedules, planned maintenance, and emergency call-outs
• Oversee customer service delivery and ensure timely resolution of issues
• Monitor KPIs, service performance, and client satisfaction
• Manage internal workflows, documentation, and reporting systems
• Conduct regular team meetings, performance reviews, and training initiatives
• Maintain accurate records of service contracts, SLAs, and compliance documentation

Knowledge, Skills & Experience

• Previous experience working in a Service Manager role
• Background with service and sales
• Ideally have worked within a facilities, M&E or fire alarm systems background
• Strong people management skills

If you would like more information, please contact Sam Paynter

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.