Service Manager

St Mungo's; Bournemouth; On-site; GBP 41,000 - 47,000; Full time

Job summary

A leading charity organization in Bournemouth is looking for a passionate Service Manager to lead their team working to end rough sleeping. The role involves strategic service delivery, collaboration with local agencies, and strong leadership of a dedicated team. Potential candidates should have experience with vulnerable individuals and expertise in team management. This position offers a comprehensive benefits package, including family-friendly policies and professional development opportunities.

Benefits

28 days annual leave

Family-friendly leave policies

Financial wellbeing platform

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience of working with vulnerable people and leading a service delivery team.
• Flexible, creative, and collaborative approach to working in partnership.
• Willingness to monitor data compliance and analysis.

Responsibilities

• Implement strategic approaches to service delivery.
• Provide effective strategic leadership and management.
• Work closely with local services to tackle homelessness.

Skills

Leadership Experience

Team Management

Data Monitoring & Analysis

Negotiation Skills

Planning & Organizational Skills

Job description

Are you a motivated and proactive leader who’s passionate about helping to end homelessness and rebuild lives across Bournemouth, Christchurch and Poole?

We’re seeking someone with drive and vision to lead St Mungos BCP Rough Sleeping Service, a dedicated high‑performing team working to end rough sleeping across the boroughs.

The service works proactively to support people who are sleeping rough on the street with key health‑care benefits; and accommodation support and advice to meet their individual needs and to support individuals to move away from the streets for good.

In the role of Service Manager you will implement strategic approaches to service delivery, maximising resources and achieving positive outcomes for rough sleepers in the borough, ensuring the team’s performance is aligned with contractual and organisational KPIs.

Other Key Responsibilities

• Working closely with local St Mungos services to tackle the prevention of homelessness, as well as key partner agencies including commissioners and health agencies, to deliver an effective joint approach to delivering outreach services in Bournemouth, Christchurch and Poole.
• Providing effective strategic leadership and management to BCPSOS within a fast and rapidly changing dynamic environment.
• Being responsible for data monitoring, analysis and report writing.

About You

We are looking for someone with the drive, passion and commitment to lead a committed, diverse and multi‑skilled team to support rough sleepers off the streets. You should be able to demonstrate:

• Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
• A flexible, creative and collaborative approach to working in partnership with others.
• Willingness to regularly monitor data compliance and analysis.
• Excellent planning and organisational skills with the ability to rapidly develop the appropriate strategies to meet the needs of the rough sleeping community.
• Negotiation skills and the ability to build positive working relationships with relevant partners.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued, and we welcome applications from under‑represented groups, particularly Global Majority candidates.

How to Apply

To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website.

When you’re ready to apply, click the Apply Now Button to start your online application form.

Closing date: 10am on 6 November 2025

Interview and assessments on: w/c 17 November 2025

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from under‑represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and ensures everyone feels valued. When diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of the key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ, Women’s Action, Lived Experience and Anti‑Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision‑making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers and a range of other courses such as Trans Awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay‑gap reports on our website.

Want to find out more? Click here to visit our Equality Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work‑life balance can be tricky but with family‑friendly policies, flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.

Benefits

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years of service.
• Family‑friendly leave policies including maternity, adoption and parental leave, carers leave and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months of service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app, 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest‑free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Click here to visit our Work For Us page.

At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.

Career Development Opportunities

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&C); this also applies to any internal candidates.

Documents

Required Experience: Manager

Key Skills

Restaurant Experience, Kitchen Experience, Dealership Experience, Food Safety Experience, Management Experience, Auto Service Management, Maintenance, Operations Management, Cash Handling, Leadership Experience, Supervising Experience, Automotive Service

Employment Type: Unclear

Experience: years

Vacancy: 1

Monthly Salary: 41977 – 46291