Service Lead - CMB2225e

Cumberland Council; Carlisle; On-site; GBP 80,000 - 100,000; Full time

Job description

Salary: £40,777 - £41,771 per annum

Hours: 37 hours per week

Location: Carlisle

Contract: Permanent

About This Opportunity

Cumberland Council has a bold ambition to deliver high-quality public services, tackle inequalities and improve wellbeing across our communities.

With strong values, visible leadershipand a commitment to doing things differently, we are building a forward-thinking Finance Service that will help shape a better future for Cumberland.

We are seeking a dynamic Service Lead to join our Finance Team. The role will support our Purchase to Pay and Accounts Receivable team – a key delivery mechanism for our Transformation Programme and the way customers engage with the council. This role is pivotal in ensuring effective operational delivery, enhancing customer experience, and embedding improvements that put health and wellbeing at the heart of everything we do.

Key Responsibilities

• Lead the operational delivery of Purchase to Pay and Accounts Receivable services, ensuring compliance with statutory regulations and internal policies.
• Make day-to-day operational decisions and resolve complex issues, maintaining high-quality controls.
• Drive service improvements through process redesign, technology adoption, and efficiency savings.
• Engage proactively with internal and external stakeholders to influence timely resolution and improve customer outcomes.
• Support projects that shape inclusive customer experiences and deliver a “no wrong door” approach.
• Motivate and develop your team within a modern learning culture, fostering excellence and attracting top talent.
  
  

About You

• Educated to NVQ Level 4 or equivalent experience.
• Experienced in managing complex systems and large data volumes.
• Knowledgeable in statutory frameworks and current litigation techniques.
• Proven ability to deliver and embed excellent customer service.
• Skilled in Microsoft Office (Word, Excel, PowerPoint).
• Strong experience in partnership working and team management.
  
  

This role is available on a permanent basis.

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Find out more about the Cumberland Finance Team here:Finance | Careers, and be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Karen Reid by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicantsas long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV, covering letter and answering a few short questions

• Closing date: 11/01/2026
• Interview date:week commencing 19/01/2026
  
  

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council