Service Lead

Nacro; Wales; Hybrid; GBP 37,000; Full time

Job summary

A national charity organization in Cardiff is seeking a Service Lead to manage a team of Support Workers. This role involves delivering high-quality supported housing services to diverse user groups, including those on bail and prison leavers. You will need strong leadership, problem-solving skills, and experience working with vulnerable individuals. The position offers flexible working options within the community and excellent benefits, including generous leave entitlements and occupational sick pay.

Benefits

Flexible working in the community

Generous annual leave entitlement

Occupational sick pay scheme

Cycle-to-work scheme

Qualifications

• Extensive knowledge of support planning and safeguarding.
• Experience working with vulnerable adults with complex needs.
• Previous line management experience.

Responsibilities

• Lead and deliver services complying with regulatory standards.
• Ensure all service user support plans are reflective of individual needs.
• Liaise with partners and maintain effective working relationships.

Job description

Service Lead

Jobtype: Permanent, Full Time

Salary: £36,431 Per Annum (£36,231 + £200 Unsociable working hours Allowance)

Hours: Monday - Friday 09:00-17:00 with an hour lunch (The successful candidate will also be expected to be a part of the CAS-2 on call rota, which spans over weekends, evenings and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team)

Location: Cardiff

Covering: Wales

Travel is required as and when needed within region.

This role requires regular travel: A Full Driving License and access to your own vehicle are essential.

This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle.

Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro delivers the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

Who are we looking for?

• This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets.
• You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums and being part of multi‑agency meetings.
• You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.
• The role offers flexible working in the community (visiting staff and properties), in the South Yorkshire region. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

Key Responsibilities:

• Effectively lead and deliver services which comply with the regulatory framework.
• Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
• Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
• Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re‑lets.
• Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
• Work collaboratively with other internal support services – such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
• Promoting service user involvement in service design and Delivery. Managing the rota and on‑call arrangements to ensure that appropriate support is in place and participate in that rota.

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle‑to‑work scheme.

For further information about the role, please click here.

For the Nacro Candidate pack please click here.

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.

Vetting Requirements

Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at [e-mail].

Visa Sponsorship

Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

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