Service Improvement Officer

We Manage Jobs(WMJobs); Stafford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Staffordshire is seeking a Service Improvement Officer to enhance quality and performance in adult social care. The ideal candidate will have strong analytical and communication skills, and a knack for problem-solving. You will analyze data and customer feedback to inform service improvements and develop guidance for frontline staff. Flexible working arrangements are available, and the role is an opportunity to make a real difference in the community. Interviews are set for January 16, 2026.

Benefits

Flexible working options

Supportive working environment

Qualifications

• Curiosity and problem-solving skills to ask the right questions.
• Strong analytical ability to interpret data and feedback.
• Excellent communication skills to present findings effectively.
• Relationship-building skills for collaboration with various stakeholders.

Responsibilities

• Analyze survey results and feedback to identify trends.
• Help teams use performance data to enhance practice.
• Develop guidance to support frontline staff.
• Analyze customer feedback to inform service improvements.
• Review quality audits to ensure meaningful change.
• Engage through consultations to shape services.
• Contribute to CQC assurance preparations.

Skills

Curiosity and problem‑solving skills

Strong analytical ability

Excellent communication skills

Relationship‑building skills

Job description

Are you as passionate as we are about how we use Quality and Performance to learn, improve and assure our adult social care services?

We work across adult social care services. Our main priority is to help operational and senior managers to make best use of our intelligence from data, quality of practice audits, feedback and consultation so that we can identify good practice and areas of improvement that make a real difference to the people we support.

We're also supporting our local preparations future CQC inspections and wider support for our new case management system.

This is a fixed term contact to 30 August 2026.

Main Responsibilities

As a Service Improvement Officer, you’ll work on a variety of projects that drive quality and performance across adult social care. Your main responsibilities will include:

• Turning insight into action by analysing survey results, audits, and feedback to identify trends and opportunities for improvement.
• Supporting continuous learning by helping teams use performance data and quality findings to enhance practice.
• Developing practical guidance that supports frontline staff and managers in delivering high‑quality care.
• Analysing customer feedback including compliments and complaints to understand experiences and inform service improvements.
• Coordinating and reviewing quality audits, ensuring findings lead to meaningful change.
• Engaging with people who use our services through consultation to ensure their voices shape our approach.
• Contributing to CQC assurance preparations

The Ideal Candidate

We’re looking for someone who is curious, analytical, and passionate about improving services. You don’t need to tick every box—if you have the right mindset and transferable skills, we’d love to hear from you.

• Curiosity and problem‑solving skills – you ask the right questions and dig deeper to understand what’s working and what needs to change.
• Strong analytical ability – you can interpret data and feedback from multiple sources (quantitative and qualitative) and turn it into clear, actionable insights.
• Excellent communication skills – you can present findings in a way that influences decisions and builds understanding.
• Relationship‑building skills – you work collaboratively with colleagues across the County Council, partner organisations, and people who use our services.

We're happy to talk flexible working and we'll consider applications on a full or part time basis or on a secondment basis (internal candidates).

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Craig Woods, Quality and Performance Manager at [e-mail]

Interviews will be held Friday 16 January 2026.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work‑life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a GoldAward Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.