Service Engineer - Security

Johnson Controls; Bellshill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Bellshill is looking for a skilled Service Engineer to service advanced Security Systems. The role requires excellent customer service and the ability to manage tasks efficiently. You will be part of a high-performing team with potential for career advancement. Experience in the Fire & Security industry is essential. The company offers competitive salary, generous benefits, and an innovative work environment.

Benefits

Competitive basic salary

Generous callout payments

Company Vehicle and ongoing training

Career progression opportunities

Qualifications

• Experience in the Fire & Security industry.
• Driving license - manual.
• Had or have previous experience working in a customer-facing environment.

Responsibilities

• Deliver outstanding Customer Service that exceeds expectations.
• Service devices safely, preventing injuries and damage.
• Manage time effectively and prioritize tasks.

Skills

Experience in the Fire & Security industry

Ability to lift and climb ladders

Customer service skills

Education

18th edition/NVQ/City and Guilds/BTEC

Job description

Overview

Exciting Opportunity: Service Engineer – Security at Johnson Controls!

Why join our team?

We have created the perfect platform for you to progress your career with Johnson Controls, with a range of opportunities available. As well as excellent career progression, you will get:

• Competitive basic salary with excellent additional earnings potential.
• Optional overtime.
• Generous callout payments – Best in the industry.
• Travel Time – Averaging 3% of basic salary.
• Engineering Commission scheme – Averaging 7% of basic salary.
• Sales referral incentive scheme.
• Pension – we match up to 7%.
• 25 days holiday plus bank holidays.
• Company Vehicle, uniform, all PPE, tools and ongoing training provided.
• Industry leading Health & Safety and an employee assistance program.
• Career progression opportunities - newly introduced Engineering career ladder 2022.
• Our team average 20+ years length of service.
• The opportunity to become a valued member of our Winning Team.
• Staff referral scheme up to £2,000.
• Rewards & recognition programmes.

Join a global market leader in Engineering & Integrated Solutions that is revolutionizing the Fire & Security sector with state-of-the-art technology! Johnson Controls boasts an impressive portfolio of renowned fire & security brands like Tyco, ADT, WOT, Esotec, and more.

At our ADT brand, we are driven by a passion to make a positive impact on lives worldwide. Together, we provide cutting-edge security solutions that safeguard people and the environment while giving back to our communities. We thrive on solving today’s challenges and continuously ask, “What’s next?”

Step into a role that places you at the forefront of innovative solutions protecting businesses. We are constantly evolving to stay ahead of the competition, and we need forward-thinking individuals who share our mission to create a safer world.

What You Will Do:

As a Service Engineer, you’ll play a crucial role in servicing advanced Security Systems, including Intruder Alarms, Access Control and CCTV Systems. You will deliver top-notch customer service while adhering to industry standards, armed with exceptional technical knowledge. We’re seeking proactive engineers who can anticipate and resolve issues before they escalate. This is an incredible opportunity for skilled engineers to join a high-performing team focused on a specific geographic region, offering unparalleled career advancement within a market-leading brand!

How You Will Do It:

• Deliver outstanding Customer Service that exceeds expectations, forging strong relationships with internal and external customers.
• Service devices with care, ensuring a safe and responsible working environment to prevent injuries, property damage, and wasted materials.
• Efficiently manage your time and prioritize tasks effectively.
• Accurately complete Engineer work reports, handover certificates/BSIA Certificates, or checklists as required.

What We Look For:

Essential:

• Experience in the Fire & Security industry.
• Driving license - manual.
• Ability to lift and climb ladders.
• Had or have previous experience working in a customer-facing environment.

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC.