Service Engineer

GMP Recruitment Ltd; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run mobility solutions company in Worcester is hiring a Mobility Service Engineer for a full-time, permanent position. The role includes servicing, maintaining, and repairing mobility equipment while providing exceptional customer service. A UK driving licence and good mechanical skills are necessary, with previous experience being desirable but not required. The job offers competitive salary up to £30,000 with opportunities to earn additional earnings through overtime and career progression. Immediate start available.

Benefits

Company van

Overtime opportunities

Annual leave of 23 days plus an extra week over Christmas

Qualifications

• Previous experience servicing mobility products is desirable but not essential.
• Full, valid UK driving licence is required.
• High standard of workmanship and attention to detail.

Responsibilities

• Carry out servicing, maintenance, and repairs on mobility products.
• Deliver and install mobility products at customer homes.
• Diagnose faults and provide effective repair solutions.
• Provide excellent customer service and support store operations.
• Accurately record service activity using company tablets.

Skills

Customer-focused approach

Mechanical and fault-finding skills

Self-motivated

Comfortable with handheld devices

Good communicator

Education

NVQ Level 2 qualification or equivalent

Job description

GMP Recruitment are proud to be working in partnership with a well‑established, family‑run mobility solutions business based in the Worcester area. They are now recruiting for a Mobility Service Engineer to join their expanding team on a full‑time, permanent basis.

This is an exciting field‑based, customer‑facing engineering role, offering a salary of up to £30,000, plus company van, overtime opportunities, and excellent benefits. With engineering work guaranteed, there is realistic potential to earn an additional £3,000+ per year through overtime.

Working hours are approximately 40 hours per week, Monday to Friday, 9:00 am‑5:30 pm, with occasional weekend work. The role also includes 23 days annual leave, plus an additional week off over Christmas.

This opportunity would suit a motivated individual who enjoys variety, problem‑solving, and working directly with customers, servicing and repairing mobility equipment ranging from high‑level powerchairs to mobility scooters and puncture repairs. Comprehensive training is provided, and long‑term career progression is genuinely available for the right candidate.

Mobility Service Engineer – Main Responsibilities

• Carry out servicing, maintenance, and repairs on a wide range of mobility products including scooters, powerchairs, recliners, beds, and bathing equipment.
• Deliver and install mobility products at customer homes, providing demonstrations where required.
• Diagnose faults and provide effective repair solutions both on‑site and in‑store.
• Liaise directly with customers to arrange demonstrations, deliveries, and service appointments.
• Provide excellent customer service, ensuring all work is completed to a high standard.
• Support the day‑to‑day operation of one of the company's retail stores when not field‑based.
• Accurately record service activity using company tablets and customer log‑on systems.
• Work independently with minimal supervision while maintaining productivity and quality.
• Identify opportunities to provide solutions that benefit both the customer and the business.
• Adhere to health & safety standards and company procedures at all times.
• Undertake any other reasonable duties as required.

Mobility Service Engineer – Required Skills and Experience

• Previous experience servicing and repairing mobility products is desirable but not essential.
• NVQ Level 2 qualification (or equivalent apprenticeship with industry experience) preferred but not essential.
• Full, valid UK driving licence (company vehicle provided).
• Good mechanical and fault‑finding skills.
• Confident communicator with a customer‑focused approach.
• Self‑motivated with the ability to manage workload independently.
• Comfortable using handheld devices, tablets, and digital systems (training provided).
• High standard of workmanship and attention to detail.

AN IMMEDIATE START IS AVAILABLE FOR THE SUCCESSFUL CANDIDATE.

If this role sounds like the perfect next step in your career, please click apply or contact GMP Recruitment for further information.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.