Service & Dispatch Coordinator

Linde Material Handling; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading equipment manufacturer in Wellingborough is seeking a Service Controller to manage customer calls and engineer dispatch. The successful candidate will possess excellent communication and organizational skills, with a strong ability to prioritize under pressure. Responsibilities include ensuring high standards of customer service and communication with both customers and the engineering team. This role is an entry-level position and offers a full-time employment opportunity.

Qualifications

• Be an excellent communicator with first class customer handling skills.
• Experience of working within a fast paced customer service environment.
• Be committed and self driven.

Responsibilities

• Handle customer calls and manage breakdowns.
• Organize and plan engineer despatch.
• Establish and maintain customer contact standards.

Skills

Excellent communicator

Customer handling skills

Decision making

Organisational skills

IT skills, particularly Excel

Tools

SAP

Job description

A leading equipment manufacturer in Wellingborough is seeking a Service Controller to manage customer calls and engineer dispatch. The successful candidate will possess excellent communication and organizational skills, with a strong ability to prioritize under pressure. Responsibilities include ensuring high standards of customer service and communication with both customers and the engineering team. This role is an entry-level position and offers a full-time employment opportunity.