Service Coordinator

Path Recruitment; Maulden; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £32,000 DOE

Mon-Fri 8am-5pm

20 days holiday + bank holidays

Career progression

In-house training

Job summary

Path Recruitment is seeking a Service Coordinator to join a UK-based heavy equipment and construction services business near Ampthill. The role focuses on scheduling engineers, handling customer enquiries by phone or email, and driving parts sales while maintaining CRM records.

You will manage a portfolio of sites, support field activities, and coordinate purchasing steps. The position offers career progression in a busy team with standard hours.

Qualifications

• Experience as a service coordinator, controller, planner, or administrator.
• It would be ideal to hold a Full UK driving license.
• Experience in a busy, fast-paced environment.
• Experience managing engineers workloads and providing technical support.

Responsibilities

• Schedule engineers diaries and provide administrative support.
• Handle customer enquiries by phone or email.
• Promote and upsell products/parts to customers.
• Provide account management for sites and customers.
• Keep paperwork and logs up to date in the CRM.
• Liaise with site managers to support field activities.
• Follow up on quotes, create POs, and order parts.

Skills

Customer service

CRM software

Account management

Sales upselling

Scheduling

Tools

CRM systems

MS Office

Job description

Service Coordinator

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.

Benefits of the Service Coordinator

• Up to £32,000 DOE
• Monday to Friday 8am - 5pm
• 20 days holiday plus bank holidays
• Opportunity for career progression
• Provide in house training

Job Role

• As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• You will be providing account management for a portfolio of sites and customers.
• Ensure all paperwork and logs on CRM systems are up to date.
• You will be liaising with facility and construction site managers to support any field activities.
• You will follow up on any quotes, creating purchase orders and ordering of any parts required.

Previous Experience

• You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.