Customer Experience & Dispatch Coordinator

jci; Sunbury-on-Thames; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Bank Holidays

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

High street discounts

Cycle-to-work scheme

Career development

Descripción de la vacante

Johnson Controls in Sunbury-on-Thames is seeking a Customer Experience/Dispatch Coordinator to coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time with minimal disruption. You will work with Field Line Managers and other stakeholders to keep customers informed and supported.

This fast-paced role requires strong customer service, confidence with computers, and the ability to balance workloads.

Formación

• Must have strong customer service skills and clear communication.
• Able to learn new systems quickly and use computers confidently.
• Organised, proactive, and comfortable picking up the phone.

Responsabilidades

• Dispatch engineers to customer appointments, ensuring the right person is scheduled.
• Balance engineer diaries to maintain productivity and support.
• Coordinate customer visits from start to finish and keep on-track details.
• Collaborate with engineers and managers to resolve issues quickly and inform customers.
• Support scheduling, materials and follow-up visits so engineers stay focused.

Conocimientos

Strong customer service

Computer literacy

Organised & proactive

Herramientas

ERP/CRM systems

Descripción del empleo

Johnson Controls in Sunbury-on-Thames is seeking a Customer Experience/Dispatch Coordinator to coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time with minimal disruption. You will work with Field Line Managers and other stakeholders to keep customers informed and supported.

This fast-paced role requires strong customer service, confidence with computers, and the ability to balance workloads.