Customer Experience Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Employee assistance program

Referral program

Discounts on JC products

Extra leave

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Customer Experience/Dispatch Coordinator in the United Kingdom to coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time with minimal disruption. You will work closely with Field Line Managers and other stakeholders to keep customers informed and ensure smooth, customer-focused interactions.

You will dispatch engineers to appointments, balance workloads, confirm details from start to finish, and

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, ensuring the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Skills

Customer service

Computer skills

Organization

Phone etiquette

Job description

Join our team as a Customer Experience/Dispatch Coordinator and help create outstanding experiences for our customers. In this fast‑paced role, you will coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time and with minimal disruption. Working closely with Field Line Managers and other key stakeholders, you will proactively address challenges, keep customers informed, and play a vital role in ensuring every interaction is smooth, efficient, and customer‑focused.

What we offer

• Competitive Salary reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
• Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

How you will do it

• Dispatch engineers to customer appointments, ensuring the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

What we look for

Must haves

• Strong customer service skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone

Nice to haves

• Experience in scheduling, planning, or coordinating workloads
• Knowledge of the security or engineering industry