Customer Service Coordinator

jci; Sunbury-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Job summary

Johnson Controls is seeking a Customer Service Dispatcher in Sunbury-on-Thames to join our field operations. You will dispatch engineers to customer appointments, balance workloads, and keep diaries on track to ensure the right engineer reaches each job on time.

You will work closely with Field Line Managers to resolve issues before they arise, minimize no-shows, and deliver a seamless experience for every customer while embracing rotating weekly shifts.

Qualifications

• Must have strong customer service skills.
• Comfortable using computers and learning new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, ensuring the right person goes to the right job at the right time.
• Balance workloads and keep engineer diaries productive and supported.
• Coordinate customer visits from start to finish and keep everything on track.
• Work with engineers and managers to solve problems quickly and keep customers informed.
• Coordinate schedules, materials, and follow-up visits so engineers stay focused on the job.

Skills

Customer service

Computer literacy

Phone communication

Job description

Job Title: Customer Service Dispatcher

Shifts: Rotating Weekly Shift (8am-4pm & 10:30am-7pm) Monday-Friday

Location: Sunbury-on-Thames

What you will do

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

What we offer

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

How you will do it

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.

• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.

• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.

• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.

• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

What we look for

Must haves

• Strong customer service skills

• Confident using computers and quick to learn new systems

• Organised, proactive, and comfortable picking up the phone

Nice to haves

• Experience in scheduling, planning, or coordinating workloads

• Knowledge of the security or engineering industry

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.