Service Coordinator – Engineer Dispatch & Planning

Joinimagine; Exeter; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Hybrid

Competitive salary & benefits

25 days leave

Job summary

STILL Material Handling in Exeter is seeking a Service Coordinator to manage customer communications regarding breakdowns and service needs, while coordinating a team of field-based Service Engineers.

You will help ensure first-class service, maximise engineer efficiency and deliver an outstanding customer experience. Hybrid working options support work-life balance while maintaining service excellence.

Qualifications

• Experience in customer service, coordination, scheduling or planning.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication skills across telephone, email and in person.
• Strong prioritisation and decision-making abilities.
• Collaborative team player with a positive attitude.
• Proactive, self-motivated and solution‑focused.
• Excellent attention to detail and organisational skills.

Responsibilities

• Coordinate and dispatch Service Engineers to breakdown and call-out activities, keeping customers informed through clear communication.
• Plan and arrange work arising from Thorough Examinations and scheduled service activities.
• Organise third-party work through approved suppliers when required.
• Deliver excellent customer service and maintain professional call-handling standards.
• Maintain accurate planning and scheduling data.
• Ensure timesheet information is completed accurately and updated promptly to support efficient job processing.
• Resolve invoice-related queries in a timely and professional manner.
• Support continuous improvement initiatives that enhance service delivery and customer satisfaction.

Skills

Customer service

Coordination

Scheduling

Planning

Communication

IT skills

Excel

SAP

Tools

Microsoft Excel

SAP

Job description

STILL Material Handling in Exeter is seeking a Service Coordinator to manage customer communications regarding breakdowns and service needs, while coordinating a team of field-based Service Engineers.

You will help ensure first-class service, maximise engineer efficiency and deliver an outstanding customer experience. Hybrid working options support work-life balance while maintaining service excellence.