Service Operations Coordinator

Gunn JCB Limited; Shrewsbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

Gunn JCB Limited is seeking a Service Controller for their Shrewsbury depot. The role involves supporting the Service Manager, handling customer calls, ordering parts, and managing engineer assignments in a busy office environment. The candidate should have a keen eye for detail, excellent communication skills, and self-motivation. Knowledge in the construction or plant hire industry is a plus. This position requires a proactive approach to exceed customer expectations and ensure smooth operations.

Qualifications

• Experience or knowledge in the construction or plant hire industry is advantageous.
• Proven ability to prioritise workloads and multitask effectively.
• Excellent administrative skills are required.

Responsibilities

• Assist processing breakdowns via call logging system, phone, and email.
• Ordering parts for breakdowns as directed by service controller.
• Communicate with customers about the status of their breakdowns.
• Raise estimates for remedial works following engineers’ diagnostics.

Skills

Organisation

Customer service

Communication

Self-motivation

Attention to detail

Job description

Gunn JCB Limited is seeking a Service Controller for their Shrewsbury depot. The role involves supporting the Service Manager, handling customer calls, ordering parts, and managing engineer assignments in a busy office environment. The candidate should have a keen eye for detail, excellent communication skills, and self-motivation. Knowledge in the construction or plant hire industry is a plus. This position requires a proactive approach to exceed customer expectations and ensure smooth operations.