Customer Service & Dispatch Coordinator - Hybrid

KONE; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

8 Bank Holidays

Hybrid working

Pension Scheme

Development opportunities

Bonus

Dental Insurance

Medical Insurance

GymFlex Membership

KONE Discounts

24/7 GP Support & Wellbeing

Job summary

KONE is seeking a Customer Service Coordinator/Dispatcher to be the main contact for customers regarding service needs and in-progress jobs. This permanent role operates Monday to Friday, 08:30–17:00, based in London or surrounding areas.

Responsibilities include handling calls and emails, dispatching engineers, and supporting regional managers with data and reporting. Strong English, Salesforce, and MS Office skills are essential.

Qualifications

• Must have Dispatcher experience.
• Previous work experience in customer service is essential.
• Call Out / Dispatch experience is a bonus.
• Salesforce experience would be beneficial.
• Regional geographical experience/understanding (London/Scotland/Wales) beneficial.
• Excellent telephone manner.
• Good problem-solving skills.
• Good Word, Excel, and Outlook.
• Collaborative team player.
• Good written and spoken English.

Responsibilities

• To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer.
• To manage incoming requests by telephone as well as by email.
• Support the supervisors/Area Service Managers in following up open callouts and reporting on open jobs.
• To make contact easy for the customer/engineer and provide adequate information and support.
• Record and book any jobs and dispatch engineers in a timely and efficient manner.
• Identify safety situations and provide safety instructions per global procedures.
• Follow KONE processes with responsiveness and responsibility.
• Collaborate by attending regional meetings and support ASM/Supervisor with data.
• Review and update daily planning schedules to maximise efficiency and profitability.
• Maintain a customer-first mindset and communicate openly with customers and engineers.
• Adhoc administrative tasks.

Skills

Dispatcher experience

Customer service

Telephone etiquette

Problem-solving

Team player

English communication

Tools

Salesforce

MS Word

MS Excel

MS Outlook

Job description

KONE is seeking a Customer Service Coordinator/Dispatcher to be the main contact for customers regarding service needs and in-progress jobs. This permanent role operates Monday to Friday, 08:30–17:00, based in London or surrounding areas.

Responsibilities include handling calls and emails, dispatching engineers, and supporting regional managers with data and reporting. Strong English, Salesforce, and MS Office skills are essential.