Night Operations Coordinator – Customer & Dispatch

Revo Recruitment; London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full on-the-job training

28 days holiday including bank holidays

Pension contribution

Insurance package

Job summary

A leading recruitment firm in London is seeking a reliable Customer Operations Assistant to ensure smooth service operations. The role includes tracking services, managing client communications, and resolving issues promptly. Ideal candidates should have experience in customer operations and strong MS Office skills. Full training and benefits like 28 days of leave and a pension contribution are offered in this position.

Qualifications

• Proven experience in a customer operations or dispatch role required.
• Excellent written and spoken English; confident phone manner.
• Strong MS Office skills essential.

Responsibilities

• Track live services using tracking software.
• Communicate with clients and suppliers by phone and email.
• Manage live service issues focusing on customer satisfaction.
• Plan resources and optimise vehicle utilisation.

Skills

Customer operations experience

Strong problem-solving skills

Excellent communication skills

MS Office proficiency

Negotiation skills

Education

GCSEs or equivalent

Tools

CRM software

Booking platforms

Job description

A leading recruitment firm in London is seeking a reliable Customer Operations Assistant to ensure smooth service operations. The role includes tracking services, managing client communications, and resolving issues promptly. Ideal candidates should have experience in customer operations and strong MS Office skills. Full training and benefits like 28 days of leave and a pension contribution are offered in this position.