Field Engineer Dispatch & Customer Relations Lead

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a proactive B2B Dispatcher to coordinate field engineers and ensure timely service delivery. You will allocate engineers by location and skill, manage scheduling, and communicate with customers to set clear expectations.

You will work closely with management and engineers to resolve issues, monitor performance, and uphold high service standards across multiple sites. The role combines logistics, customer service, and cross-functional collaboration.

Qualifications

• Experience in customer-facing roles with a focus on service excellence.
• Strong planning, scheduling and organizational skills under pressure.
• Excellent written and verbal communication, with a proactive approach.

Responsibilities

• Coordinate and deploy field engineers to deliver timely services.
• Dispatch engineers by location and skill to meet urgent needs.
• Maintain a smooth scheduling system and provide updates to customers.
• Collaborate with internal teams to resolve issues and improve performance.
• Monitor progress and ensure adherence to service standards.

Skills

Customer service

Planning

Time management

Communication

Conflict resolution

Multitasking

Attention to detail

Tools

Dispatching software

Job description

Johnson Controls is seeking a proactive B2B Dispatcher to coordinate field engineers and ensure timely service delivery. You will allocate engineers by location and skill, manage scheduling, and communicate with customers to set clear expectations.

You will work closely with management and engineers to resolve issues, monitor performance, and uphold high service standards across multiple sites. The role combines logistics, customer service, and cross-functional collaboration.