Customer Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + Bank Holidays

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts (Johnson Controls products)

Job summary

Johnson Controls is seeking a Customer Service Dispatcher in Sunbury-on-Thames to coordinate engineers, schedule visits, and keep customers informed. You will dispatch engineers to appointments, balance workloads, and ensure teams stay productive.

The role offers rotating shifts, strong benefits, and opportunities for career development within a global engineering environment.

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive and comfortable picking up the phone.
• Experience in scheduling, planning, or coordinating workloads (nice to have).
• Knowledge of the security or engineering industry (nice to have).

Responsibilities

• Dispatch engineers to customer appointments and ensure correct assignment.
• Balance workloads and keep engineer diaries productive and supported.
• Coordinate customer visits from start to finish and keep everything on track.
• Work with engineers and managers to solve problems quickly and keep customers informed.
• Coordinate schedules, materials and follow‑ups so engineers stay focused on the job.

Skills

Strong customer service skills

Computer literacy

Organised and proactive

Scheduling experience

Knowledge of security or engineering

Education

Job description

Job Title: Customer Service Dispatcher

Shifts: Rotating Weekly Shift (8am-4pm & 10:30am-7pm) Monday-Friday

Location: Sunbury-on-Thames

Responsibilities

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Benefits

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days – up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

Qualifications

• Strong customer service skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone
• Experience in scheduling, planning, or coordinating workloads (Nice to have)
• Knowledge of the security or engineering industry (Nice to have)