Service Desk Operative

Gi Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking candidates to handle Service Centre requests in an office environment. Responsibilities include responding to calls and emails, accurately inputting data into systems like Power BI, and fostering teamwork. Applicants should have strong numeracy and communication skills, and prior experience in a similar role is desirable. The agency values a customer-focused approach and the ability to work under pressure, ensuring optimal service delivery.

Qualifications

• Strong numeracy and literacy skills are required.
• Excellent communication skills, both verbal and written are essential.
• Proficiency in using computers and software systems is important.

Responsibilities

• Respond to Service Centre requests through calls and emails.
• Input details into a central data management system.
• Promote teamwork and a customer-focused approach.

Skills

Strong general numeracy

Excellent verbal and written communication

Ability to learn service-specific software

Exceptional customer care skills

Ability to work under pressure

Proficiency with Microsoft Office

Attention to detail

Effective time-management

Education

Educated to GCSE level in Mathematics and English Language

Tools

Power BI

Microsoft Office

Job description

Key Responsibilities

Respond to Service Centre requests via telephone calls, emails, and reception from all service areas within the hospital.

Accurately input details of all calls into a central data management system (e.g., Power BI) and follow up on actions and outcomes.

Foster teamwork, a customer-focused approach, and flexibility in daily tasks.

Skills and Competencies Required

• Strong general numeracy, literacy, and computer proficiency, with the ability to analyze data effectively.
• Excellent verbal and written communication skills, including a professional telephone manner.
• Ability to learn, use, and understand service-specific software systems.
• Exceptional customer care skills with a client-centric approach.
• Capable of working under pressure in a busy team environment or independently without supervision.
• Proficiency with Microsoft Office applications and strong keyboard skills.
• Ability to accurately follow detailed work procedures and instructions.
• Effective time-management and planning capabilities.

Qualifications and Experience

• Educated to GCSE level (or equivalent) in Mathematics and English Language.
• Previous experience in a similar role is desirable.

Physical and Mental Demands

• Frequent use of keyboards and computers in an office environment.
• Mental focus and concentration required for data entry tasks.

Working Conditions

• Primarily based in an office setting, supporting a dynamic and fast-paced team.

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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