Service Desk Engineer - IT Support & Training (Paid)

Verus Recruitment; Sheffield; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established IT services provider in Sheffield is seeking a Service Desk Engineer to manage support requests and troubleshoot issues. The role offers a salary between £24,500 and £26,000, with full training and support, including paid Microsoft certifications. Benefits include 21 days holiday plus bank holidays, flexible working options, and a positive team culture focused on development. Ideal candidates will have strong troubleshooting skills, enjoy IT support, and have basic networking knowledge. This is a full-time position with a supportive environment.

Benefits

Full training and support

Holiday allowance of 21 days plus bank holidays

Birthday off each year

Westfield Health cover after one year

Free parking

Regular team socials

Qualifications

• Strong troubleshooting skills across Windows 11 and Microsoft 365.
• Basic networking knowledge such as DNS, DHCP, VPNs, and IP addressing.
• Good written and verbal communication skills.

Responsibilities

• Responding to support requests and managing tickets efficiently.
• Troubleshooting Windows, Microsoft 365, VPN and connectivity issues.
• Setting up new users and handling routine system admin tasks.

Skills

Troubleshooting Windows 11

Troubleshooting Microsoft 365

Basic networking knowledge

Good written and verbal communication

Reliability and organization

Job description

An established IT services provider in Sheffield is seeking a Service Desk Engineer to manage support requests and troubleshoot issues. The role offers a salary between £24,500 and £26,000, with full training and support, including paid Microsoft certifications. Benefits include 21 days holiday plus bank holidays, flexible working options, and a positive team culture focused on development. Ideal candidates will have strong troubleshooting skills, enjoy IT support, and have basic networking knowledge. This is a full-time position with a supportive environment.