Service Desk Coordinator

Proactive Appointments; Hertford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension scheme

Flexible working hours

Health insurance

Training and development

Job summary

Proactive Appointments's client in Hertford, England, is looking for a Service Desk Coordinator to join on a permanent basis. You will support remote and on-site engineering teams, prioritising remote resolutions before dispatching field engineers, and ensuring geographic efficiency.

The role requires clear communication with customers, strong organisational skills, and a pro-active approach. A competitive salary and benefits package are included.

Qualifications

• Experience in service desk or IT field scheduling.
• Ability to coordinate field engineers and remote support.
• Excellent communication with customer sites.

Responsibilities

• Coordinate engineer dispatch based on geography.
• Support remote resolution before site visit.
• Liaise with customers professionally.

Skills

Attention to detail

Problem solving

Time management

Geographical awareness

Verbal and written communication

Teamworking

Microsoft Office knowledge

Job description

Service Desk Coordinator

Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis.

Please note, the role is on a permanent basis.

Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the issue remotely, before allocating one of our field engineers to attend. Engineers are assigned to sites based on geography, with nearby storage locations also needing to be considered for convenient hardware collection, if required. Communicating directly with customer sites will need to be performed in a professional and friendly manner, with expectations set based on the severity of the issue.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, enhanced pension scheme, flexible working hours (7.5 hour working day, coverage required between 8am-6:30pm), health insurance, training and development and many more perks!

Service Desk Coordinator - Key Skills:

• High attention to detail
• Good problem-solving
• Time management
• Strong geographical awareness of the Hertfordshire area
• Good verbal and written communication
• Team working
• A reasonable knowledge of Microsoft Office and Windows