Customer Care Coordinator

JAM Recruitment Ltd; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 28,000; Full time

Job summary

Pertemps West Midlands & Worcestershire Perm Hub is recruiting a Customer Care Coordinator in Solihull for a full-time 12-month fixed-term contract. Working Mon-Fri, 8:00am–4:00pm, you will manage customer enquiries, arrange remedial works and coordinate with operations and contractors to resolve issues promptly.

The role emphasises strong organisational and communication skills, a customer-focused approach and the ability to sustain aftercare support to ensure issues are concluded

Qualifications

• Previous experience within a customer service, customer care, coordination or administrative role.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills and proactive problem solving.
• Experience handling customer concerns and delivering a high level of service.
• Good IT skills, including Microsoft Word and Excel.

Responsibilities

• Managing customer enquiries and issues from initial contact through to completion.
• Coordinating repair and remedial works with teams and contractors.
• Maintaining regular communication with customers with updates on progress.
• Monitoring cases and ensuring actions are completed within timescales.
• Supporting scheduling and allocation of field operatives.
• Building relationships with customers, clients and internal stakeholders.
• Escalating complaints or complex issues to management.
• Producing reports relating to outstanding works and service performance.
• Assisting with invoicing and administration for chargeable works.
• Liaising with commercial and operational teams to resolve queries.
• Ensuring records and documentation are up to date.

Skills

Customer service

Coordination

Administrative tasks

Communication

Multitasking

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Based in Solihull, this Customer Care Coordinator post is offered by Pertemps West Midlands & Worcestershire Perm Hub as a full-time, 12-month fixed-term contract. Working Monday to Friday, 8:00am until 4:00pm, the role pays between £24,500 and £28,000 yearly, subject to experience. The appointed person acts as a central contact for customers, handling enquiries, booking remedial works, and liaising with operational colleagues and contractors to resolve matters promptly. Strong organisational and communication abilities are essential, alongside a customer-focused approach. This position suits someone who can manage aftercare support efficiently within a professional setting, ensuring every issue reaches a timely conclusion.

Customer Care Coordinator 12-Month Fixed-Term Contract Location: Solihull (Office Based) Hours: Monday to Friday, 8:00am - 4:00pm Salary: £24,500 - £28,000 per annum, depending on experience Pertemps is recruiting on behalf of a successful and growing organisation seeking a Customer Care Coordinator to join its team on a 12-month fixed-term contract. This is an excellent opportunity for a customer-focused individual with strong organisational and communication skills to play a key role in delivering an efficient aftercare and customer support service. Acting as a central point of contact, the successful candidate will coordinate customer enquiries, arrange remedial works, liaise with operational teams and contractors, and ensure issues are resolved in a timely and professional manner.

Key Responsibilities

• Managing customer enquiries and reported issues from initial contact through to completion.
• Coordinating repair and remedial works with operational teams, subcontractors and site personnel.
• Maintaining regular communication with customers, providing updates on progress and expected completion times.
• Monitoring ongoing cases and ensuring actions are completed within agreed timescales.
• Supporting the scheduling and allocation of field-based operatives.
• Building and maintaining positive relationships with customers, clients and internal stakeholders.
• Escalating complaints, concerns or complex issues to management when appropriate.
• Producing and maintaining reports relating to outstanding works and customer service performance.
• Assisting with invoicing and administration relating to chargeable works.
• Liaising with commercial and operational teams to resolve queries and ensure effective service delivery.
• Ensuring all records, systems and documentation are maintained accurately and up to date.

About You

• Previous experience within a customer service, customer care, coordination or administrative role.
• Excellent communication skills, both written and verbal.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills and a proactive approach to problem-solving.
• Experience handling customer concerns and delivering a high level of service.
• Good IT skills, including Microsoft Word and Excel.
• A professional and confident telephone manner.
• The ability to remain calm and focused when dealing with challenging situations.

This role would suit a highly organised and customer-focused professional who enjoys coordinating activities, building relationships and ensuring customers receive an excellent level of service throughout their journey.