Service Desk Administrator

JANE GORSE RECRUITMENT LIMITED; Oldham; On-site; GBP 18,000 - 30,000; Full time

Job summary

Jane Gorse Recruitment Limited in Oldham, Greater Manchester, is seeking a Service Desk Administrator to join a small, dedicated team. You will be the first point of contact, coordinate engineers, and ensure service requests are managed efficiently from start to finish.

The role is full-time, office-based, with a Monday to Friday schedule and a salary up to £30,000 plus benefits. You should have service desk or scheduling experience, strong organisation, and excellent communication to maintain

Qualifications

• Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment.
• Excellent organisational and planning skills.
• Strong communication skills with a professional telephone manner.
• The ability to prioritise multiple tasks in a busy environment.
• Good IT skills and experience using CRM or service management systems.
• High attention to detail and excellent administrative skills.
• A proactive approach with the ability to remain calm under pressure.

Responsibilities

• Allocate all new service calls promptly to field engineers.
• Effectively schedule and coordinate engineers' workloads to maximise efficiency.
• Maintain regular communication with customers, providing updates on job progress and arrival times.
• Raise and process service jobs accurately on the internal system.
• Liaise with engineers regarding attendance, job completion and any changes to schedules.
• Ensure all paperwork and service documentation is completed accurately.
• Prioritise urgent breakdowns and respond quickly to changing workloads.
• Deliver outstanding customer service at every stage of the process.
• Work collaboratively with colleagues to ensure service KPIs are achieved.

Skills

Service Desk experience

Organisational skills

Communication skills

Prioritisation

CRM systems

Attention to detail

Proactive attitude

Tools

CRM systems

Job description

Service Desk Administrator

Oldham, Greater Manchester

Up to £30,000 + Benefits

Monday to Friday | 8:30am – 5:00pm

Full-Time | Office Based

Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service?

We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business. This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels are consistently achieved.

The Role

As the first point of contact for customers, you'll be responsible for ensuring service requests are managed efficiently from start to finish. Working closely with engineers and internal departments, you'll ensure all jobs are planned effectively whilst maintaining excellent communication throughout.

Key Responsibilities

• Allocate all new service calls promptly to field engineers.


• Effectively schedule and coordinate engineers' workloads to maximise efficiency.


• Maintain regular communication with customers, providing updates on job progress and arrival times.


• Raise and process service jobs accurately on the internal system.


• Liaise with engineers regarding attendance, job completion and any changes to schedules.


• Ensure all paperwork and service documentation is completed accurately.


• Prioritise urgent breakdowns and respond quickly to changing workloads.


• Deliver outstanding customer service at every stage of the process.


• Work collaboratively with colleagues to ensure service KPIs are achieved.

About You

You'll ideally have:

• Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment.


• Excellent organisational and planning skills.


• Strong communication skills with a professional telephone manner.


• The ability to prioritise multiple tasks in a busy environment.


• Good IT skills and experience using CRM or service management systems.


• High attention to detail and excellent administrative skills.


• A proactive approach with the ability to remain calm under pressure.

What's on Offer

• Salary up to £30,000


• Monday-Friday working hours (8:30am-5:00pm)


• Full-time permanent position


• Office-based role in Oldham


• Friendly and supportive working environment


• Excellent opportunity to join a stable, growing business with long-term career prospects

If you're looking for your next challenge in a busy service coordination environment and enjoy delivering excellent customer service, we'd love to hear from you.