Service Desk Coordinator: Customer-Focused Scheduler

Pertemps West Bromwich; Wednesbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Pertemps West Bromwich is seeking a Service Desk Coordinator to join a busy and growing team in Wednesbury. You will coordinate service calls, liaise with customers and engineers, and maintain accurate records and costings while delivering friendly, professional support.

The role offers regular hours Mon-Fri with a pay rate of £12.71 per hour, with a temporary-to-permanent opportunity for the right candidate.

Qualifications

• Previous experience in a customer service, coordination or office-based role.
• Confident speaking to customers over the telephone.
• Excellent verbal and written communication skills.

Responsibilities

• Acting as a key point of contact for customers and providing regular updates.
• Booking engineers onto customer jobs and appointments.
• Checking engineers' schedules and locations to ensure jobs are coordinated effectively.
• Liaising with customers to arrange services and appointments.
• Keeping customers informed of engineer attendance and job progress.
• Keeping invoices and costings up to date.
• Completing accurate data entry.
• Providing general office and service desk support to the wider team.
• Assisting with any other duties as required.

Skills

Customer service

Coordination

Office-based work

Telephone communication

Verbal and written communication

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Pertemps West Bromwich is seeking a Service Desk Coordinator to join a busy and growing team in Wednesbury. You will coordinate service calls, liaise with customers and engineers, and maintain accurate records and costings while delivering friendly, professional support.

The role offers regular hours Mon-Fri with a pay rate of £12.71 per hour, with a temporary-to-permanent opportunity for the right candidate.