Service Desk & Admin Coordinator: Fast-Paced Support

Pertemps Milton Keynes

Aylesbury

On-site

GBP 27,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Friendly environment

Growing business

Varied role

Training opportunities

Competitive salary

Job summary

Pertemps Milton Keynes is seeking a highly organised Service Desk & Administrative Coordinator in Aylesbury. You will be the key link between customers, engineers, and suppliers, logging requests, scheduling visits, and providing essential admin support across the business.

This full-time, permanent role offers variety, training opportunities, and a friendly, supportive environment as the company continues to grow.

Qualifications

Strong organisational skills with the ability to manage multiple priorities effectively.
Excellent communication skills and a professional telephone manner.
Experience using CRM, scheduling, or service management systems.

Responsibilities

Act as the first point of contact for customers, handling service enquiries and logging requests.
Coordinate planned maintenance visits and respond to emergency call-outs.
Schedule engineers and manage workloads to ensure efficient service delivery.
Monitor and maintain service management systems, ensuring all jobs are accurately recorded and updated.
Track job progress and ensure service levels and deadlines are achieved.
Provide customers with regular updates regarding job status and completed works.
Source and order parts, liaising with suppliers to meet service requirements.
Manage incoming calls, emails, and general correspondence.