Dynamic Service Coordinator & Admin Specialist

Hewett Recruitment; Ledbury; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

Hewett Recruitment are seeking a Service Administrator to join a Ledbury-based team. The role is office-based, full-time, 37 hours per week, with a temporary-to-permanent contract and an hourly rate of £13.50.

You will support the service department, handle customer enquiries, coordinate service activities, maintain ERP/CRM records and assist engineers with parts and data reporting using Excel.

Qualifikationen

• Previous administration experience within an office environment.
• Strong customer service and communication skills.
• Experience using ERP, CRM or business management systems.
• Excellent organisational skills and attention to detail.
• Good problem-solving abilities and a proactive approach.
• Confidence using Microsoft Office, including Excel.
• The ability to prioritise workloads and manage multiple tasks effectively.
• A positive, flexible and team-focused attitude.

Aufgaben

• Managing customer enquiries via telephone and email.
• Coordinating service activities and supporting service contracts.
• Raising quotations, reports and service-related documentation.
• Maintaining accurate records within the ERP system.
• Processing purchase orders and liaising with suppliers.
• Monitoring stock levels and updating inventory records.
• Supporting engineers with parts requests and service enquiries.
• Investigating and resolving customer queries.
• Producing reports and analysing service data using Microsoft Excel.
• Providing administrative support across the wider team as required.

Kenntnisse

Customer service

Communication

Organisational skills

Problem solving

Team player

Time management

Proactive

Tools

ERP

CRM

Microsoft Office

Jobbeschreibung

Hewett Recruitment are seeking a Service Administrator to join a Ledbury-based team. The role is office-based, full-time, 37 hours per week, with a temporary-to-permanent contract and an hourly rate of £13.50.

You will support the service department, handle customer enquiries, coordinate service activities, maintain ERP/CRM records and assist engineers with parts and data reporting using Excel.