Service Desk Coordinator — Mon-Fri, 9-5

Hales Group Ltd; Stevenage; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

23 days holiday plus bank holidays

Company Christmas bonus

On-site parking

Regular company events

Full training provided

Job summary

Hales Group Ltd. is seeking a Service Administrator in Stevenage to join a busy operations team. The role centers on delivering excellent client service, coordinating engineers, and ensuring smooth service requests from start to finish.

You will monitor the service inbox, answer calls, log requests, schedule visits, and manage shipments. The position offers a permanent contract, with regular training and development opportunities.

Qualifications

• Experienced in a similar service led or administrative role.
• Highly organised with exceptional attention to detail.
• Confident managing multiple tasks and prioritising effectively.
• An excellent communicator, both written and verbal.
• Friendly, approachable, and professional when dealing with clients.
• Reliable, proactive, and comfortable working in a fast-paced office environment.

Responsibilities

• Monitoring and responding to emails in the service inbox.
• Answering incoming calls to the Service Desk.
• Logging client requests across internal and external systems.
• Scheduling engineer visits and coordinating their attendance.
• Closing completed jobs on the internal job management system.
• Booking couriers and tracking shipments.
• Managing the return of faulty equipment to suppliers or manufacturers.
• Sending Welcome Packs to newly onboarded clients.

Job description

Hales Group Ltd. is seeking a Service Administrator in Stevenage to join a busy operations team. The role centers on delivering excellent client service, coordinating engineers, and ensuring smooth service requests from start to finish.

You will monitor the service inbox, answer calls, log requests, schedule visits, and manage shipments. The position offers a permanent contract, with regular training and development opportunities.