Service Desk & Field Scheduling Specialist

Proactive Appointments; Hertford; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension scheme

Flexible working hours

Health insurance

Training and development

Job summary

Proactive Appointments's client in Hertford, England, is looking for a Service Desk Coordinator to join on a permanent basis. You will support remote and on-site engineering teams, prioritising remote resolutions before dispatching field engineers, and ensuring geographic efficiency.

The role requires clear communication with customers, strong organisational skills, and a pro-active approach. A competitive salary and benefits package are included.

Qualifications

• Experience in service desk or IT field scheduling.
• Ability to coordinate field engineers and remote support.
• Excellent communication with customer sites.

Responsibilities

• Coordinate engineer dispatch based on geography.
• Support remote resolution before site visit.
• Liaise with customers professionally.

Skills

Attention to detail

Problem solving

Time management

Geographical awareness

Verbal and written communication

Teamworking

Microsoft Office knowledge

Job description

Proactive Appointments's client in Hertford, England, is looking for a Service Desk Coordinator to join on a permanent basis. You will support remote and on-site engineering teams, prioritising remote resolutions before dispatching field engineers, and ensuring geographic efficiency.

The role requires clear communication with customers, strong organisational skills, and a pro-active approach. A competitive salary and benefits package are included.