Service Administrator

Confidential; Stevenage; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

23 days holiday plus bank holidays

Pension scheme

Company Christmas bonus

On site parking

Regular company events

Full training provided

Zusammenfassung

Confidential in Stevenage is seeking a proactive Service Administrator to join our growing operations team. This permanent role, offering £27,000 per year, runs Monday to Friday, 9am–5pm, with on‑site parking and full training provided.

You will be the first point of contact for service requests, logging client needs, answering calls and emails, scheduling engineers, and ensuring a seamless experience for clients and colleagues alike.

Qualifikationen

• The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.

Aufgaben

• Monitor and respond to emails in the service inbox.
• Answer incoming calls to the Service Desk.
• Log client requests across internal and external systems.
• Schedule engineer visits and coordinate attendance.
• Close completed jobs on the internal job management system.
• Book couriers and track shipments.
• Manage return of faulty equipment to suppliers/manufacturers.
• Send Welcome Packs to newly onboarded clients.

Kenntnisse

Customer service

Communication

Organisation

Admin experience

Scheduling

Phone handling

Attention to detail

Jobbeschreibung

Service Administrator
Salary: £27,000 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent

About the Role
A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience.

Key Responsibilities
In this role, you will support the day to day running of the operations department, including:
- Monitoring and responding to emails in the service inbox
- Answering incoming calls to the Service Desk
- Logging client requests across internal and external systems
- Scheduling engineer visits and coordinating their attendance
- Closing completed jobs on the internal job management system
- Booking couriers and tracking shipments
- Managing the return of faulty equipment to suppliers or manufacturers
- Sending Welcome Packs to newly onboarded clients

About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.

You will be:
- Experienced in a similar service led or administrative role
- Highly organised with exceptional attention to detail
- Confident managing multiple tasks and prioritising effectively
- An excellent communicator, both written and verbal
- Friendly, approachable, and professional when dealing with clients
- Reliable, proactive, and comfortable working in a fast paced office environment

What's in It for You?
- Monday-Friday, 9am-5pm working pattern
- 23 days holiday plus bank holidays, rising with length of service
- Supportive, friendly, and collaborative team culture
- Pension scheme
- Company Christmas bonus
- On site parking
- Regular company events
- Full training provided with ongoing development opportunities